Inside Sales & Customer Engagement Specialist

Signarama Silver Spring; Kannapolis (NC); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Performance bonus

Free uniforms

Paid time off

Training & development

Job summary

Signarama Silver Spring in Kannapolis, NC is seeking an Inside Sales Support Specialist to be the first point of contact for customers, helping bring signage visions to life while supporting marketing efforts.

The role emphasizes organization, strong communication, and relationship management as you respond to inquiries, process orders, secure deposits, and collaborate with vendors and production teams to ensure quality and timely delivery.

Qualifications

• Strong proficiency with Windows Office and POS systems.
• Excellent command of English (spelling/grammar).
• Understanding of basic sales and telemarketing principles.
• Exceptional communication and customer service skills.
• Ability to stand for extended periods and use a computer frequently.

Responsibilities

• Customer Engagement: Respond promptly to customer inquiries in person and over the phone, provide expert recommendations and accurate estimates, and guide them through the order process.
• Marketing Execution: Implement store marketing strategies, and engage in telemarketing to foster new business opportunities.
• Sales Support: Process work orders with precision, secure necessary down payments, and finalize payments upon project completion.
• Relationship Management: Maintain strong relationships with both vendors for sourcing and the production team to ensure clarity and quality in all orders.
• Operational Excellence: Assist in various store operations, ensure all administrative tasks like reporting and invoicing are handled efficiently, and maintain a clean and professional store appearance.

Skills

Customer service

Communication

Telemarketing basics

Stand for long hours

Tools

Windows Office

POS systems

Job description

Signarama Silver Spring in Kannapolis, NC is seeking an Inside Sales Support Specialist to be the first point of contact for customers, helping bring signage visions to life while supporting marketing efforts.

The role emphasizes organization, strong communication, and relationship management as you respond to inquiries, process orders, secure deposits, and collaborate with vendors and production teams to ensure quality and timely delivery.