Inside Sales & Customer Accounts Specialist (Printing)

Alphagraphicsfranchise; Charlotte (NC); Vor Ort; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Health insurance

Advancement opportunities

Competitive salary

Zusammenfassung

AlphaGraphics Charlotte is seeking an organized Inside Sales & Customer Account Representative to support the outside sales team, manage customer orders, and deliver an exceptional customer experience. You will collaborate with estimating, production, and internal teams to ensure accurate pricing, timely deadlines, and strong relationships with business customers.

The role emphasizes proactive communication, attention to detail, and the ability to manage multiple priorities in a fast-paced

Qualifikationen

• Experience in inside sales or B2B customer service.
• Strong written and verbal communication.
• Excellent organization and attention to detail.
• Ability to manage multiple orders and deadlines in a fast-paced environment.
• Proactive, solutions-oriented and collaborative across teams.
• Preferred experience: commercial printing or related.

Aufgaben

• Support the sales team: Partner with outside sales representatives to manage customer requests, coordinate orders, and keep projects moving.
• Manage customer orders: Enter and review orders, ensuring pricing, quantities, specifications, artwork, and deadlines are accurate.
• Coordinate projects: Work with estimating, production, and internal teams to communicate requirements, manage timelines, and address potential issues.
• Build customer relationships: Serve as a dependable point of contact for business customers, responding to inquiries and providing proactive updates.
• Manage quotes and follow-up: Track customer inquiries, outstanding quotes, order changes, and next steps to ensure timely responses.
• Solve problems: Identify challenges early, coordinate solutions, and communicate clearly with customers and teammates.
• Identify opportunities: Recognize customer needs and opportunities for additional products, services, or repeat business.
• Improve how we work: Help strengthen processes, organization, and communication to improve efficiency and the customer experience.

Kenntnisse

B2B sales

Customer service

Order management

CRM

Communication

Detail-oriented

Tools

CRM software

Jobbeschreibung

AlphaGraphics Charlotte is seeking an organized Inside Sales & Customer Account Representative to support the outside sales team, manage customer orders, and deliver an exceptional customer experience. You will collaborate with estimating, production, and internal teams to ensure accurate pricing, timely deadlines, and strong relationships with business customers.

The role emphasizes proactive communication, attention to detail, and the ability to manage multiple priorities in a fast-paced