Inside Sales & Cross-Sell Specialist

Smithsgroup2; Baton Rouge (LA); Vor Ort; USD 40.000 - 60.000; Vollzeit

Zusammenfassung

Smithsgroup2 is seeking an Inside Sales Representative to deliver high standards of internal sales execution and provide mentorship across sales, engineering, and commercial teams. The role focuses on recognizing cross-sell and up-sell opportunities, coordinating with ERP systems, and ensuring timely order processing.

This on-site position in Baton Rouge requires strong customer service experience, effective communication, and ability to work in a team environment.

Qualifikationen

• High school diploma or equivalent required.
• Associates degree or 5 years relevant experience.
• Minimum 4 years of customer service experience.
• Effective interpersonal and communication skills both verbal and written.
• Multi-channel communication: experience via team, phone and email.
• Data entry: accurately entering customer orders.
• Self-starter with minimal supervision.
• Computer literate with MS Office and ERP systems.
• Experience with a diverse group and global company is a plus.
• Ability to work effectively in a team-oriented environment.

Aufgaben

• Capable to fulfil the entry level Internal Sales role to a high and consistent standard.
• Provides training and onboarding support for new entry level Internal Sales.
• Coordinates discount approvals using the DOA process.
• Develops skills to identify cross-sell and up-sell opportunities.
• Generates iprojects as the communication tool between Engineering, Sales and Aftermarkets.
• Responds to orders and amends them in the ERP system with customer feedback.
• Conducts contract review on standard Aftermarket and First Fit orders.
• Keeps the external salesperson informed regarding customer activities.
• Supports RMA, CMR and DMR requests and root cause investigations.

Kenntnisse

Customer service

Interpersonal skills

Verbal communication

Written communication

MS Office

ERP systems

Data entry

Multi-channel communication

Teamwork

Self-motivated

Ausbildung

Associates degree

5 years relevant experience

Tools

MS Office suite

ERP systems

Jobbeschreibung

Smithsgroup2 is seeking an Inside Sales Representative to deliver high standards of internal sales execution and provide mentorship across sales, engineering, and commercial teams. The role focuses on recognizing cross-sell and up-sell opportunities, coordinating with ERP systems, and ensuring timely order processing.

This on-site position in Baton Rouge requires strong customer service experience, effective communication, and ability to work in a team environment.