Inside Sales Specialist: Cross-Sell & ERP Support

Smiths Group; Baton Rouge (LA); Sur place; USD 42 000 - 60 000; Plein temps

Résumé du poste

John Crane LLC, a business of Smiths Group, seeks an entry-level Inside Sales Representative to support internal sales execution and coordination across sales, engineering, and commercial teams. The role emphasizes cross-sell and up-sell opportunities and requires on-site attendance.

You will participate in training, manage orders in ERP, and collaborate with Orderbook, Engineering, and Aftermarkets to ensure accurate, timely responses and contract reviews.

Qualifications

• High school diploma or equivalent required.
• Associates degree or 5 years relevant experience.
• Minimum 4 years of customer service experience.
• Effective interpersonal and communication skills both verbal and written.
• Multi-channel communication: experience in communicating with customers through various channels such as team, phone and email.
• Data entry skills - accurately entering customer orders.
• Self-starter and highly motivated to achieve results with minimal direct supervision.
• Computer literate with good working knowledge of MS Office suite and ERP systems.
• Experience working with a diverse group and a global company is a plus.
• Ability to work effectively in a team-oriented environment.
• This position is an on-site role and is not eligible for remote or hybrid work arrangements.

Responsabilités

• Capable to fulfil the entry level Internal Sales role to a high and consistent standard.
• Provides training and support for onboarding new entry level Internal Sales managing the completion of the skills matrix.
• Coordinates discount approvals using the DOA process for discount approvals.
• Develops skills to identify opportunities for cross-sell product or up-sell applications based on Customer requirements.
• Generates projects using these systems as the communication tool between Engineering and Sales and Aftermarkets on every product.
• Responds to request from the Orderbook management team to amend orders on the ERP system and provides the appropriate feedback to the customer.
• Conducts contract review on both standard Aftermarket and First Fit orders in accordance with Contract review policies.
• Keeps the external salesperson informed regarding their customers activities.
• Supports RMA, CMR (credit) and DMR (debit) requests and underlying root cause investigations.

Connaissances

Interpersonal skills

Communication skills

Multi-channel communication

Data entry

Team collaboration

Self-motivation

Formation

High school diploma

Associates degree

Outils

MS Office

ERP systems

Description du poste

John Crane LLC, a business of Smiths Group, seeks an entry-level Inside Sales Representative to support internal sales execution and coordination across sales, engineering, and commercial teams. The role emphasizes cross-sell and up-sell opportunities and requires on-site attendance.

You will participate in training, manage orders in ERP, and collaborate with Orderbook, Engineering, and Aftermarkets to ensure accurate, timely responses and contract reviews.