Inside Sales Counselor - Family Service

Service Corporation International; Virginia; On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International is hiring a Family Service Counselor in the US-VA Annandale area. You will serve families by providing exemplary personalized service, lead generation, and presenting pre-need options while collaborating with funeral directors and cemetery staff.

The role emphasizes building lasting relationships with families, addressing inquiries promptly, and guiding clients through sensitive decisions.

Qualifications

• High school diploma or equivalent; 1-2 years of college or equivalent.
• 1-2 years of customer service or sales experience preferred.
• Ability to pass the Company’s internal presentation certification within thirty days of hire; flexible hours including evenings/weekends; valid driver’s license; insurance license if required by state/province.

Responsibilities

• Lead generation with 1-2 hours of prospecting daily.
• Obtain referrals from families served; build community relationships.
• Explain and present to families and referred clients.
• Maintain activity levels and track productivity.
• Build trust-based relationships with families and earn referrals.

Skills

Customer service

Sales

Communication skills

Empathy

Time management

Education

High school diploma or equivalent

1-2 years of college or equivalent

Tools

Basic computer skills

Job description

Service Corporation International is hiring a Family Service Counselor in the US-VA Annandale area. You will serve families by providing exemplary personalized service, lead generation, and presenting pre-need options while collaborating with funeral directors and cemetery staff.

The role emphasizes building lasting relationships with families, addressing inquiries promptly, and guiding clients through sensitive decisions.