Inside Sales Coordinator

UFP Industries; White Bear Lake (MN); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Health savings account

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan with company match

Paid vacation and holidays

Stock purchase program

Educational reimbursement

Wellness programs and challenges

Other supplemental benefits

Job summary

UFP Industries in Minnesota is seeking an Inside Sales Coordinator I to grow prospects and support existing customers primarily by phone. You will maintain regular communication, troubleshoot issues, and assist account managers with sales opportunities.

The role requires the ability to handle basic problems, work under supervision, and contribute to market penetration efforts with pre-established guidelines.

Qualifications

• High school diploma or equivalent.
• 0–2 years of experience, preferably in customer service.
• Basic knowledge of subject matter and willingness to learn.
• Proficiency with Microsoft Office applications (Excel, Word, Outlook).
• Familiarity with basic office equipment.

Responsibilities

• Maintain frequent communication with customers to ensure satisfaction.
• Solicit sales orders from existing customers via phone.
• Develop new customers through marketing channels.
• Qualify leads and direct them to proper channels.
• Prepare reports and correspondence as required.
• Assist account managers and product managers to drive sales.
• Engage distributors and attend product trainings as needed.

Skills

Customer service

Phone sales

Communication

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Office equipment

Job description

Job Summary

The Inside Sales Coordinator I is responsible for developing new prospects and interacts with existing customers primarily by phone, to increase sales. Provides support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems. Works under direct supervision; a certain degree of creativity and latitude is required; relays on pre-established guidelines to perform the functions of the job.

Principle Duties and Responsibilities

• Maintains frequent communication with customer base and gathers information to ensure their satisfaction


• Handles basic issues and problems, and refers more complex issues to higher‑level staff.


• Solicits sales orders from existing customers via phone


• Develops new customers via “pull” through marketing Phone-Internet


• Assists qualifying leads gauging interest level, time frame, needs, etc., and directs leads to proper channels


• Executes market penetration strategy utilizing web-based sales leads


• Communicates sample needs for customers/dealers/contractors with the plant


• Corresponds regularly with customers, i.e., Brand Bulletins, Brochures, and any program updates


• Helps drive new product sales by communicating unknown products to customers


• Works with account managers to comply with customer request and to solve customer problems


• Maintains positive relationships with distributors


• Works with Product Managers to enhance sales programs


• Attends shows and product introductions when necessary


• Attends various product trainings, as needed


• Prepares various reports and correspondence as required


• Performs other duties as required

Qualifications

• Minimum of high school graduate


• Minimum 0-2 years of experience, preferably in customer service


• Possesses beginning to working knowledge of subject matter.


• Working knowledge and proficiency in the use of computer and business‑related software, including Microsoft applications (Excel, Word and Outlook)


• Working knowledge of various office equipment (computer, scanner, etc)

Hourly Pay Range: $25-.00-$29.00 per hour dependent on experience* *pay range may be adjusted depending on cost of living

.

Benefits currently offered to our employees

• Medical insurance


• Health savings account with company contribution


• Dental insurance


• Vision insurance


• Basic and voluntary life insurance


• Disability insurance


• 401(k) plan with company match


• Paid vacation and holidays


• Stock purchase program with employee discount


• Educational reimbursement


• Wellness programs and challenges


• Other supplemental benefits

hourly $25-$28

The Company is an Equal Opportunity Employer.