Inside Sales Associate

Northeastern Supply; Hagerstown (MD); On-site; USD 26,000 - 61,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) with Company Match

Telehealth

Gym Reimbursement

Job summary

Northeastern Supply in Hagerstown, MD is seeking an experienced Inside Sales Associate to partner with outside sales and the distribution team. You will grow existing accounts, win new customers, and meet monthly sales quotas at the right gross margin over the phone and at the counter.

The role requires a High School diploma or GED and 2+ years in a similar inside sales or wholesale distribution role is preferred.

Qualifications

• High school diploma or GED required.
• 2+ years in a similar inside sales or wholesale distribution role preferred.
• Product and applications experience in plumbing, HVAC, or related industries a strong plus.
• Bilingual in Spanish desirable.

Responsibilities

• Meet and exceed monthly sales quotas; upsell complementary products and convert customers to stocked brands.
• Present pricing, credit, and terms accurately; follow through on all commitments to customers.
• Promote current programs, products, and the company's competitive advantages with confidence.
• Resolve customer concerns promptly; follow up after sales to ensure ongoing satisfaction.

Skills

Spanish

Customer service

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Job Details

Level: Experienced

Job Location: Hagerstown , MD 21740

Position Type: Full Time

Education Level: High School/ GED

Salary Range: $19.23 - $44.53 Hourly

Travel Percentage: Negligible

Job Shift: Day

Job Category: Sales

Inside Sales

Full-Time | Various Locations

$19.23 – $44.53 / hr

Annual Pay Range

Reports To:

Branch Manager/Residential/Commercial Manager

DEPARTMENT

Sales

EXPERIENCE

2+ Years Preferred

BENEFITS ELIGIBLE AFTER

45 Days of Employment

ROLE OVERVIEW

The Inside Sales Associate partners with outside sales and the distribution team to grow existing accounts, win new customers, and consistently meet or exceed monthly sales quotas at the right gross margin. You\'ll be the product expert and customer advocate on the phone and at the counter — building lasting relationships while delivering the solutions customers need.

CORE RESPONSIBILITIES

Sales & Customer Service

• Meet and exceed monthly sales quotas; actively upsell complementary products and convert customers to stocked brands
• Present pricing, credit, and terms accurately; follow through on all commitments to customers
• Promote current programs, products, and the company\'s competitive advantages with confidence
• Resolve customer concerns promptly; follow up after sales to ensure ongoing satisfaction

Product Knowledge & Problem Solving

• Demonstrate deep knowledge of all product lines and their real-world applications
• Quickly assess customer needs and recommend the right products or escalate to a technical expert
• Stay current on industry trends, competitor offerings, and new products through ongoing training (AD Rewards, Paycom, ASA, vendor programs, etc.)
• Understand how products work together; proactively offer complementary items on every order

Teamwork & Operations

• Coordinate effectively with outside sales on projects, quotes, and customer accounts
• Use company systems and tools to plan, track, and maximize efficiency
• Participate actively in team meetings; share best practices and contribute to shared goals
• Maintain accurate customer files, inventory availability info, and shipment tracking

Qualifications

QUALIFICATIONS

High school diploma or GED required

2+ years in a similar inside sales or wholesale distribution role preferred

Product and applications experience in plumbing, HVAC, or related industries a strong plus

Bilingual in Spanish desirable

Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) and comfortable with company software systems

BENEFITS

Eligible to enroll on the 1st of the month following 45 days of employment:

• Medical, Dental & Vision
• Short & Long-Term Disability
• Life Insurance
• Flexible Spending Account (FSA)
• Telehealth
• Gym Reimbursement
• 401(k) with Company Match
• Free Surgery & Imaging Program*
• Free Medications*
• Delta Perks — Local Discounts
• Discount Hub
• Coverage available for families

* Free Surgery & Imaging and Free Medications programs are subject to eligibility and program terms.

Additional duties may be assigned as needed. We are an equal opportunity employer.