Inside Sales Coordinator

UFP Industries; Grandview (TX); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Vacation

Personal Leave

Medical, Dental and Vision Insurances

401k

Paid Holidays

and more...

Job summary

UFP Industries is seeking an Inside Sales Coordinator I in Grandview, TX. The role focuses on developing new prospects and supporting existing customers mostly by phone to grow sales.

You will maintain frequent communication with customers and account managers, troubleshoot issues, and work under supervision with guideline-based processes. The position requires a high school diploma, 0–2 years in customer service or sales, and strong MS Office skills.

Qualifications

• Requires a high school diploma or equivalent.
• 0–2 years of experience in customer service or inside sales preferred.
• Proficiency with Microsoft Office suite (Excel, Word, Outlook).

Responsibilities

• Maintain frequent communication with the customer base to ensure satisfaction.
• Handle basic issues and refer complex problems to higher-level staff.
• Solicit sales orders from existing regional customers by phone.
• Develop new customers through phone and internet channels.
• Assist qualifying leads by gauging interest, time frame, and needs.
• Execute market penetration strategies using web-based sales leads.
• Communicate sample needs for customers/dealers/contractors with the plant.
• Correspond regularly with customers about brand bulletins, brochures, and program updates.
• Help drive product sales by informing customers about new products.
• Collaborate with regional account managers to fulfill customer requests and solve problems.
• Maintain positive relationships with distributors.
• Coordinate with Production Managers to enhance sales programs.
• Attend shows and product trainings as needed.
• Prepare reports and correspondence as required.

Skills

Microsoft Excel

Microsoft Word

Microsoft Outlook

Education

High school diploma

Tools

Office equipment

Job description

Job Summary

The Inside Sales Coordinator I is responsible for developing new prospects and interacts with existing customers primarily by phone, to increase sales. Provides support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems. Works under direct supervision; a certain degree of creativity and latitude is required; relays on pre-established guidelines to perform the functions of the job.

Job Summary

The Inside Sales Coordinator I is responsible for developing new prospects and interacts with existing customers primarily by phone, to increase sales. Provides support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems. Works under direct supervision; a certain degree of creativity and latitude is required; relays on pre-established guidelines to perform the functions of the job.

Principle Duties And Responsibilities

• Maintains frequent communication with customer base and gathers information to ensure their satisfaction
• Handles basic issues and problems, and refers more complex issues to higher-level staff.
• Solicits sales orders from existing regional customers via phone
• Develops new customers via "pull" through marketing Phone-Internet
• Assists qualifying leads gauging interest level, time frame, needs, etc., and directs leads to proper channels
• Executes market penetration strategy utilizing web-based sales leads
• Communicates sample needs for customers/dealers/contractors with the plant
• Corresponds regularly with customers, i.e., Brand Bulletins, Brochures, and any program updates
• Helps drive new product sales by communicating unknown products to customers
• Works with regional account managers to comply with customer request and to solve customer problems
• Maintains positive relationships with distributors
• Works with Production Managers to enhance sales programs
• Attends shows and product introductions when necessary
• Attends various product trainings, as needed
• Prepares various reports and correspondence as required
• Performs other duties as required

Qualifications

• Minimum of high school graduate
• Minimum 0-2 years of experience, preferably in customer service
• Possesses beginning to working knowledge of subject matter.
• Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word and Outlook)
• Working knowledge of various office equipment (computer, scanner, etc)

Starting Base Pay: $21.00

Benefits Available After 60 Days

• Vacation
• Personal Leave
• Medical, Dental and Vision Insurances
• 401k
• Paid Holidays
• and more...

The Company is an Equal Opportunity Employer.