Inside Sales Coordinator

UFP Industries; Hamilton (OH); On-site; USD 36,000 - 60,000; Full time

Job summary

UFP Industries is seeking an Inside Sales Coordinator I to develop new prospects and engage with existing customers primarily by phone to grow sales. The role supports customers and account managers through regular communication and problem resolution, operating under established guidelines.

The position emphasizes maintaining relationships with distributors, coordinating with product managers, and participating in shows and product trainings as needed.

Qualifications

• High school diploma or equivalent.
• 0–2 years of experience, preferably in customer service.
• Basic subject-matter knowledge.
• Proficient in MS Office (Excel, Word, Outlook).
• Familiarity with office equipment and software.

Responsibilities

• Maintain frequent communication with customers to ensure satisfaction.
• Handle basic issues and refer complex problems to higher-level staff.
• Solicit sales orders from existing customers by phone.
• Develop new customers through pull marketing via phone and internet.
• Qualify leads and direct them to proper channels.
• Execute market penetration using web-based sales leads.
• Communicate sample needs to customers, dealers, and contractors.
• Prepare reports and correspondence as required.
• Collaborate with account managers and product managers to support sales programs.
• Attend product trainings and shows as needed.

Skills

Phone sales

Customer communication

Customer service

Sales support

Problem solving

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Summary

The Inside Sales Coordinator I is responsible for developing new prospects and interacts with existing customers primarily by phone, to increase sales. Provides support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems. Works under direct supervision; a certain degree of creativity and latitude is required; relays on pre-established guidelines to perform the functions of the job.

Principle Duties And Responsibilities

• Maintains frequent communication with customer base and gathers information to ensure their satisfaction


• Handles basic issues and problems, and refers more complex issues to higher-level staff.


• Solicits sales orders from existing customers via phone


• Develops new customers via \"pull\" through marketing Phone-Internet


• Assists qualifying leads gauging interest level, time frame, needs, etc., and directs leads to proper channels


• Executes market penetration strategy utilizing web-based sales leads


• Communicates sample needs for customers/dealers/contractors with the plant


• Corresponds regularly with customers, i.e., Brand Bulletins, Brochures, and any program updates


• Helps drive new product sales by communicating unknown products to customers


• Works with account managers to comply with customer request and to solve customer problems


• Maintains positive relationships with distributors


• Works with Product Managers to enhance sales programs


• Attends shows and product introductions when necessary


• Attends various product trainings, as needed


• Prepares various reports and correspondence as required


• Performs other duties as required

Qualifications

• Minimum of high school graduate


• Minimum 0-2 years of experience, preferably in customer service


• Possesses beginning to working knowledge of subject matter.


• Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word and Outlook)


• Working knowledge of various office equipment (computer, scanner, etc)

The Company is an Equal Opportunity Employer.