Inside Sales Coordinator

UFP Industries, Inc.; Hamilton (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

UFP Industries, Inc. seeks an Inside Sales Coordinator I to develop new prospects and nurture existing customers, primarily by phone, to grow sales. You will support customers and account managers through frequent communication and help troubleshoot issues as they arise.

Under supervision, you’ll handle basic inquiries, solicit orders, and participate in market penetration using web-based leads. Occasional trade shows and reports are part of the role.

Qualifications

• Minimum of a high school diploma or equivalent.
• 0-2 years of experience, preferably in customer service.
• Working knowledge of Microsoft Office applications (Excel, Word, Outlook).
• Working knowledge of office equipment and computer proficiency.

Responsibilities

• Develops new prospects and interacts with existing customers primarily by phone to increase sales.
• Provides support to customers and account managers with frequent communication.
• Handles basic issues and refers more complex issues to higher-level staff.
• Solicits sales orders from existing customers via phone.
• Develops new customers via pull-through marketing and web-based leads.
• Executes market penetration strategies using web-based sales leads.
• Communicates sample needs for customers/dealers/contractors with the plant.
• Maintains positive relationships with distributors.
• Attends shows and product trainings as needed.
• Prepares various reports and correspondence as required.

Skills

Phone sales

Customer service

Communication

Microsoft Excel

Microsoft Word

Microsoft Outlook

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job SummaryThe Inside Sales Coordinator I is responsible for developing new prospects and interacts with existing customers primarily by phone, to increase sales. Provides support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems. Works under direct supervision; a certain degree of creativity and latitude is required; relays on pre-established guidelines to perform the functions of the job.Principle Duties and ResponsibilitiesMaintains frequent communication with customer base and gathers information to ensure their satisfactionHandles basic issues and problems, and refers more complex issues to higher-level staff.Solicits sales orders from existing customers via phoneDevelops new customers via "pull" through marketing Phone-InternetAssists qualifying leads gauging interest level, time frame, needs, etc., and directs leads to proper channelsExecutes market penetration strategy utilizing web-based sales leadsCommunicates sample needs for customers/dealers/contractors with the plantCorresponds regularly with customers, i.e., Brand Bulletins, Brochures, and any program updatesHelps drive new product sales by communicating unknown products to customersWorks with account managers to comply with customer request and to solve customer problemsMaintains positive relationships with distributorsWorks with Product Managers to enhance sales programsAttends shows and product introductions when necessaryAttends various product trainings, as neededPrepares various reports and correspondence as requiredPerforms other duties as requiredQualificationsMinimum of high school graduateMinimum 0-2 years of experience, preferably in customer servicePossesses beginning to working knowledge of subject matter.Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word and Outlook)Working knowledge of various office equipment (computer, scanner, etc)Click here to watch what a day in the life of an Inside Sales Coordinator looks like.The Company is an Equal Opportunity Employer.