Inside Sales Coordinator

UFP Industries, Inc; Grandview (TX); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Vacation

Personal Leave

Medical, Dental and Vision Insurance

401k

Paid Holidays

And more...

Job summary

UFP Industries, Inc. in Grandview, TX is seeking an Inside Sales Coordinator I to develop new prospects and interact with existing customers primarily by phone to drive sales. You will support customers and account managers by maintaining frequent communication and by helping troubleshoot issues.

The role requires a high school diploma and 0–2 years of customer service experience, with proficiency in Excel, Word and Outlook. Base pay starts at $21.00 per hour, with benefits after 60 days.

Qualifications

• High school diploma required.
• 0–2 years of experience, preferably in customer service.
• Working knowledge of Microsoft Office applications (Excel, Word, Outlook).
• Familiarity with standard office equipment is helpful.

Responsibilities

• Maintain frequent communication with customers to ensure satisfaction.
• Handle basic issues and refer complex ones to higher-level staff.
• Solicit sales orders from existing regional customers by phone.
• Develop new customers through targeted marketing (Phone-Internet).
• Qualify leads by gauging interest, time frame and needs; direct to proper channels.
• Support market penetration by following up on web-based sales leads.

Skills

Customer service

Phone sales

Microsoft Office

Communication skills

Problem solving

Education

High school diploma

Tools

Excel

Word

Outlook

Job description

Job Summary

The Inside Sales Coordinator I is responsible for developing new prospects and interacts with existing customers primarily by phone, to increase sales. Provides support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems. Works under direct supervision; a certain degree of creativity and latitude is required; relays on pre-established guidelines to perform the functions of the job.

Principle Duties and Responsibilities

• Maintains frequent communication with customer base and gathers information to ensure their satisfaction
• Handles basic issues and problems, and refers more complex issues to higher-level staff.
• Solicits sales orders from existing regional customers via phone
• Develops new customers via "pull" through marketing Phone-Internet
• Assists qualifying leads gauging interest level, time frame, needs, etc., and directs leads to proper channels
• Executes market penetration strategy utilizing web-based sales leads
• Communicates sample needs for customers/dealers/contractors with the plant
• Corresponds regularly with customers, i.e., Brand Bulletins, Brochures, and any program updates
• Helps drive new product sales by communicating unknown products to customers
• Works with regional account managers to comply with customer request and to solve customer problems
• Maintains positive relationships with distributors
• Works with Production Managers to enhance sales programs
• Attends shows and product introductions when necessary
• Attends various product trainings, as needed
• Prepares various reports and correspondence as required
• Performs other duties as required

Qualifications

• Minimum of high school graduate
• Minimum 0-2 years of experience, preferably in customer service
• Possesses beginning to working knowledge of subject matter.
• Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word and Outlook)
• Working knowledge of various office equipment (computer, scanner, etc)

Starting Base Pay: $21.00

Benefits available after 60 days:

• Vacation
• Personal Leave
• Medical, Dental and Vision Insurances
• 401k
• Paid Holidays
• and more...

The Company is an Equal Opportunity Employer.