Inside Sales Coordinator

UFP Industries; Kentucky; On-site; USD 42,000 - 52,000; Full time

Job summary

UFP Industries in Kentucky seeks an Inside Sales Coordinator I to grow sales by developing new prospects and supporting existing customers mainly by phone. The role involves communicating with account managers, troubleshooting issues, and following established guidelines under supervision.

Key activities include soliciting orders, market penetration, preparing reports, attending product trainings, and maintaining distributor relationships.

Qualifications

• High school graduate required.
• 0–2 years of experience in customer service preferred.
• Proficient in Microsoft Excel, Word, and Outlook.
• Strong communication and problem-solving skills.
• Experience using basic office equipment and computer.

Responsibilities

• Maintain frequent communication with customers to ensure satisfaction.
• Solicit sales orders from existing customers by phone.
• Develop new customers via marketing Phone-Internet.
• Assist leads by gauging interest and directing them.
• Prepare reports and correspondence as required.

Skills

Customer service

Phone sales

Microsoft Excel

Office suite

Education

High school diploma

Tools

Outlook

Job description

Job Summary

The Inside Sales Coordinator I is responsible for developing new prospects and interacts with existing customers primarily by phone, to increase sales. Provides support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems. Works under direct supervision; a certain degree of creativity and latitude is required; relays on pre-established guidelines to perform the functions of the job.

Principle Duties and Responsibilities

• Maintains frequent communication with customer base and gathers information to ensure their satisfaction
• Handles basic issues and problems, and refers more complex issues to higher-level staff.
• Solicits sales orders from existing customers via phone
• Develops new customers via “pull” through marketing Phone-Internet
• Assists qualifying leads gauging interest level, time frame, needs, etc., and directs leads to proper channels
• Executes market penetration strategy utilizing web-based sales leads
• Communicates sample needs for customers/dealers/contractors with the plant
• Corresponds regularly with customers, i.e., Brand Bulletins, Brochures, and any program updates
• Helps drive new product sales by communicating unknown products to customers
• Works with account managers to comply with customer request and to solve customer problems
• Maintains positive relationships with distributors
• Works with Product Managers to enhance sales programs
• Attends shows and product introductions when necessary
• Attends various product trainings, as needed
• Prepares various reports and correspondence as required
• Performs other duties as required

Qualifications

• Minimum of high school graduate
• Minimum 0-2 years of experience, preferably in customer service
• Possesses beginning to working knowledge of subject matter.
• Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word and Outlook)
• Working knowledge of various office equipment (computer, scanner, etc)

The Company is an Equal Opportunity Employer.