Customer Service Rep./Inside Sales

JobSquad; Florida; On-site; USD 42,000 - 44,000; Full time

Job summary

JobSquad Solutions Team seeks a dynamic Inside Sales Rep in the Hialeah, FL area to deliver outstanding customer service while driving revenue. The role combines client support with proactive sales, including upselling, lead generation, and CRM updates.

The ideal candidate speaks English and Spanish, has 2–3 years of inside sales or customer service experience, and can manage multiple tasks in a fast-paced environment. Temporary with potential permanent hire after probation, 40 hours per week.

Qualifications

• 2–3 years of customer service and/or inside sales experience.
• Must be fluent in English and Spanish.
• Strong Microsoft Office and CRM familiarity.

Responsibilities

• Identify and pursue up-selling and cross-selling opportunities during customer interactions.
• Generate leads and follow up with potential and existing customers.
• Meet or exceed individual and team sales targets.
• Maintain CRM pipeline and update sales activities.
• Process orders and manage returns/credits.
• Coordinate with Marketing, Accounting and Sales on special projects.

Skills

Bilingual English/Spanish

Problem solving

CRM experience

Attention to detail

Lead generation

Closing sales

Order processing

Data entry

Product knowledge

Teamwork

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

SAGE

ALTEC

Job description

The JobSquad Solutions Team is currently looking for a Inside Sales Rep to work at a company located in the Hialeah, FL area!Job Title: Inside Sales RepJob Location: Hialeah. FL 33018Pay and Hours for Job + Benefits:$20-$21 per hourJob Description:Job summaryWe are seeking a dynamic and customer-focused bilingual Customer Service Representative with Inside Sales experience to join our team. This role is responsible for delivering outstanding customer support while identifying sales opportunities, promoting products/services, and driving revenue growth. The ideal candidate is a strong communicator who thrives in a fast-paced environment and is motivated by both service excellence and sales targets.Key Responsibilities* Identify and pursue up-selling and cross-selling opportunities during customer interactions* Generate leads and follow up with potential and existing customers* Meet or exceed individual and team sales targets* Prepare and deliver product recommendations tailored to customer needs* Support promotional campaigns and outbound sales initiatives* Maintain pipeline and update sales activities in CRM Reports to the CSD Lead.* Ensuring superior customer service is always delivered to all customers both externally and internal.* Must have 2-3 years of customer service experience. Position will start as a temporary (40 hrs/week) role under a temporarily assignment and will move to a Permanent position after the probation period of approximately 4-5 months after completion.* Must be able to keep up with the daily KPIs set forth for the department (orders, return credits, coop claims, etc.).* This role will expose key individuals to most business principles (Supply Chain, Customer Relations Management (CRM), Accounting, International Business and Inside Sales).* Must be able to work on a computer for 8 hours a day while answering 100’s of emails, phones calls* MUST HAVE intermediate to expert understanding of Microsoft systems (Excel, Outlook, Access, Word, etc.).* This position requires the ability to execute data entry of sales orders, coop claims, and return credits from customers both internal and external. This position also requires the customer service rep to execute a great deal of follow-up with the customers and sales reps.* Position will also require the individual to work on special projects with other departments, such as Marketing, Accounting and Sales.* Experience operating in an EDI environment is a plus, as well as experience having worked on e-commerce projects.* Ensure that all transactions that affect the branch inventory and accounts receivable are processed accurately* Will be required to be proficient in managing accounts, customers, processes and systems.* Work with other departments on sales, marketing and supply chain initiatives* Authorize and ensure validity of customer Returns, Coop Claims, Credits, Check requests and Purchase Orders* Experience with SAGE, ALTEC and/or other customer planning systems a plus.* Must be able to speak and write Spanish and English, Portuguese a Plus* Must be detailed oriented and willing to show work performanceSkills1. Excellent communication in English and Spanish (verbal and written)2. Problem-solving and conflict resolution3. Customer relationship Management4. Attention to detail5. Lead generation and follow up6. Closing sales7. Order processing systems8. Data entry and record keeping9. Product Knowledge10. Teamwork and collaborationQualificationsHigh school diploma or equivalent (associate or bachelor’s degree preferred)1–3 years of experience in customer service and/or inside salesProven track record of meeting or exceeding sales goals (preferred)Strong verbal and written communication skillsExcellent problem-solving and conflict-resolution abilitiesProficiency in CRM software and Microsoft Office SuiteAbility to multitask, prioritize, and work in a fast-paced environment.Must be able to speak and write Spanish and EnglishThe JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.#AF12345