Inside Sales Coordinator

UFP Industries, Inc; Hamilton (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

UFP Industries, Inc. in Ohio is seeking an Inside Sales Coordinator I to develop new prospects and support existing customers primarily by phone, increasing sales.

You will coordinate with account managers, troubleshoot issues, and maintain ongoing communication to ensure customer satisfaction. Under supervision, you will perform basic duties, manage leads, prepare reports, and participate in market penetration activities and product trainings as needed, in a fast-paced, team-oriented

Qualifications

• High school graduate required.
• 0-2 years of experience in customer service preferred.
• Proficient with Microsoft Office applications (Excel, Word, Outlook).
• Familiar with standard office equipment.

Responsibilities

• Maintains frequent communication with customers to ensure satisfaction.
• Solicits sales orders from existing customers by phone.
• Develops new customers via phone and marketing channels.
• Assists qualifiers leads by gauging interest, timeframe, and needs.
• Prepares reports and correspondence as required.

Skills

Phone sales

Customer service

Communication skills

Microsoft Excel

Microsoft Word

Microsoft Outlook

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Summary

The Inside Sales Coordinator I is responsible for developing new prospects and interacts with existing customers primarily by phone, to increase sales. Provides support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems. Works under direct supervision; a certain degree of creativity and latitude is required; relays on pre-established guidelines to perform the functions of the job.

Principle Duties and Responsibilities

• Maintains frequent communication with customer base and gathers information to ensure their satisfaction
• Handles basic issues and problems, and refers more complex issues to higher-level staff.
• Solicits sales orders from existing customers via phone
• Develops new customers via "pull" through marketing Phone-Internet
• Assists qualifying leads gauging interest level, time frame, needs, etc., and directs leads to proper channels
• Executes market penetration strategy utilizing web-based sales leads
• Communicates sample needs for customers/dealers/contractors with the plant
• Corresponds regularly with customers, i.e., Brand Bulletins, Brochures, and any program updates
• Helps drive new product sales by communicating unknown products to customers
• Works with account managers to comply with customer request and to solve customer problems
• Maintains positive relationships with distributors
• Works with Product Managers to enhance sales programs
• Attends shows and product introductions when necessary
• Attends various product trainings, as needed
• Prepares various reports and correspondence as required
• Performs other duties as required

Qualifications

• Minimum of high school graduate
• Minimum 0-2 years of experience, preferably in customer service
• Possesses beginning to working knowledge of subject matter.
• Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word and Outlook)
• Working knowledge of various office equipment (computer, scanner, etc)

The Company is an Equal Opportunity Employer.