Data Entry / Sales Support

UFP Industries, Inc; Blanchester (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

UFP Industries, Inc. is seeking a Data Entry / Sales Support professional in Blanchester, OH to support account managers and customers via phone and email.

You’ll help grow sales by processing orders, gathering information, and delivering excellent service in a fast-paced environment. This role emphasizes strong communication, problem-solving, and proficient use of Microsoft Office, with opportunities to learn inside sales fundamentals and contribute to new product launches and customer

Qualifications

• High school diploma required.
• 0-2 years of experience preferred in customer service or sales support.
• Foundational understanding of sales and customer service concepts.
• Proficiency with Microsoft Office and general business software.
• Strong communication and interpersonal skills.

Responsibilities

• Build and maintain strong relationships with customers through frequent, proactive communication.
• Gather customer feedback and insights to ensure satisfaction and identify opportunities for growth.
• Handle routine customer questions and issues, escalating complex matters to appropriate team members.
• Proactively solicit sales orders from existing customers via phone.
• Support new customer development through phone and internet-based marketing efforts.
• Assist with lead qualification by assessing interest level, timelines, and customer needs.
• Execute market penetration strategies using web-based sales leads.
• Coordinate customer sample requests with plant operations.
• Communicate regularly with customers regarding brand updates, product information, brochures, and programs.
• Support new product launches by introducing customers to new and unfamiliar products.
• Partner with account managers to fulfill customer requests and resolve service concerns.
• Maintain positive, professional relationships with distributors.
• Collaborate with Product Managers to support and enhance sales programs.
• Attend trade shows, product introductions, and sales-related events as needed.
• Participate in ongoing product and sales training.
• Prepare reports, correspondence, and documentation to support sales activities.
• Perform other related duties as assigned.

Skills

Communication skills

Interpersonal skills

Microsoft Office

Problem-solving

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Overview

The Data Entry / Sales Support role plays a key part in driving growth by connecting with customers, building relationships, and uncovering new sales opportunities. This position partners closely with account managers and customers—primarily by phone—to support sales initiatives, resolve issues, and deliver an excellent customer experience. This is a great opportunity for someone who enjoys communication, problem-solving, and learning the fundamentals of inside sales in a fast-paced environment.

Responsibilities

• Build and maintain strong relationships with customers through frequent, proactive communication
• Gather customer feedback and insights to ensure satisfaction and identify opportunities for growth
• Handle routine customer questions and issues, escalating complex matters to appropriate team members
• Proactively solicit sales orders from existing customers via phone
• Support new customer development through phone and internet-based marketing efforts
• Assist with lead qualification by assessing interest level, timelines, and customer needs
• Execute market penetration strategies using web-based sales leads
• Coordinate customer sample requests with plant operations
• Communicate regularly with customers regarding brand updates, product information, brochures, and programs
• Support new product launches by introducing customers to new and unfamiliar products
• Partner with account managers to fulfill customer requests and resolve service concerns
• Maintain positive, professional relationships with distributors
• Collaborate with Product Managers to support and enhance sales programs
• Attend trade shows, product introductions, and sales-related events as needed
• Participate in ongoing product and sales training
• Prepare reports, correspondence, and documentation to support sales activities
• Perform other related duties as assigned

Qualifications

• High school diploma required
• 0-2 years of experience preferred, ideally in customer service, sales support, or a related role
• Foundational understanding of sales and customer service concepts
• Strong communication and interpersonal skills
• Proficiency with Microsoft Office (Excel, Word, Outlook) and general business software
• Comfortable using standard office equipment (computer, scanner, etc.)
• Eagerness to learn, contribute, and grow within a sales-focused environment

The Company is an Equal Opportunity Employer.