Data Entry / Sales Support

UFP Industries, Inc; Newnan (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

UFP Industries, Inc is seeking a Data Entry / Sales Support professional to connect with customers by phone, support account managers, and help drive growth through proactive outreach and issue resolution.

The role emphasizes strong communication, problem-solving, and the ability to learn inside sales fundamentals in a fast-paced environment, with opportunities to contribute to new sales initiatives and customer satisfaction.

Qualifications

• High school diploma required.
• 0–2 years of experience in customer service, sales support, or related role.
• Foundational understanding of sales and customer service concepts.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Office and general business software.

Responsibilities

• Build and maintain strong relationships with customers through proactive communication.
• Gather customer feedback and insights to identify opportunities for growth.
• Handle routine customer questions and issues, escalating complex matters as needed.
• Solicit sales orders from existing customers via phone.
• Support new customer development through phone and internet-based marketing.
• Assist with lead qualification by assessing interest level, timelines, and needs.
• Coordinate customer sample requests with plant operations.
• Communicate product information, brochures, and programs to customers.
• Collaborate with account managers to fulfill requests and resolve service concerns.
• Prepare reports and documentation to support sales activities.

Skills

Communication

Customer Service

Interpersonal Skills

Problem Solving

Sales Support

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Overview

The Data Entry / Sales Support role plays a key part in driving growth by connecting with customers, building relationships, and uncovering new sales opportunities. This position partners closely with account managers and customers—primarily by phone—to support sales initiatives, resolve issues, and deliver an excellent customer experience. This is a great opportunity for someone who enjoys communication, problem-solving, and learning the fundamentals of inside sales in a fast-paced environment.

Responsibilities

• Build and maintain strong relationships with customers through frequent, proactive communication
• Gather customer feedback and insights to ensure satisfaction and identify opportunities for growth
• Handle routine customer questions and issues, escalating complex matters to appropriate team members
• Proactively solicit sales orders from existing customers via phone
• Support new customer development through phone and internet-based marketing efforts
• Assist with lead qualification by assessing interest level, timelines, and customer needs
• Execute market penetration strategies using web-based sales leads
• Coordinate customer sample requests with plant operations
• Communicate regularly with customers regarding brand updates, product information, brochures, and programs
• Support new product launches by introducing customers to new and unfamiliar products
• Partner with account managers to fulfill customer requests and resolve service concerns
• Maintain positive, professional relationships with distributors
• Collaborate with Product Managers to support and enhance sales programs
• Attend trade shows, product introductions, and sales-related events as needed
• Participate in ongoing product and sales training
• Prepare reports, correspondence, and documentation to support sales activities
• Perform other related duties as assigned

Qualifications

• High school diploma required
• 0-2 years of experience preferred, ideally in customer service, sales support, or a related role
• Foundational understanding of sales and customer service concepts
• Strong communication and interpersonal skills
• Proficiency with Microsoft Office (Excel, Word, Outlook) and general business software
• Comfortable using standard office equipment (computer, scanner, etc.)
• Eagerness to learn, contribute, and grow within a sales-focused environment

The Company is an Equal Opportunity Employer.