Inside Sales Associate — Industrial Supply & B2B Growth

Dillon Supply Company; Goldsboro (NC); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401k matching

Job summary

Dillon Supply Company, a leading steel and construction supply provider, seeks an Inside Sales Representative to service customers by phone, assist walk-in business, and support warehouse and delivery needs. This entry-level role offers exposure to all facets of growing revenue and serving industrial customers.

Excellent communication and relationship-building skills are essential. You will help the Sales team with requests, quotes, orders, and deliveries while learning our products and

Qualifications

• Bilingual preferred, with strong communication and interpersonal skills.
• Excellent communication skills and ability to convey information clearly.
• Ability to multitask across sales, service, and warehouse tasks.
• Ability to build relationships with customers and internal teams.
• Willingness to learn and adapt in a growing industrial supply environment.
• Team player who supports branch goals and customer satisfaction.
• Professional demeanor with customer-focused mindset.
• Humility and willingness to take on varied duties as needed.
• Experience in retail or customer service is preferred.
• Proficiency with Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Assist Sales by handling customer requests, orders, quotes, deliveries and technical needs.
• Facilitate customer requests and develop relationships with customers.
• Support inventory check-in, stock, sorting, and shipping for steel and industrial items.
• Expedite order fulfillment through delivery and pickup coordination.
• Pack, pick, and ship orders as needed and communicate delivery dates.
• Review buying history to suggest related items and explain features.
• Troubleshoot, report, and track problems to maintain communications.
• Maintain and improve customer experience by upholding standards.
• Pursue training and product knowledge through company education.
• Resolve complaints by investigating problems and proposing solutions.
• Support department and organization goals by taking on new tasks.
• Contribute to team efforts and perform other duties as assigned.

Skills

Bilingual

Communication

Multitasking

Relationship building

Adaptive learning

Team player

Professionalism

Humility

Retail / Customer service

MS Office

Tools

Microsoft Word

Excel

PowerPoint

Job description

Dillon Supply Company, a leading steel and construction supply provider, seeks an Inside Sales Representative to service customers by phone, assist walk-in business, and support warehouse and delivery needs. This entry-level role offers exposure to all facets of growing revenue and serving industrial customers.

Excellent communication and relationship-building skills are essential. You will help the Sales team with requests, quotes, orders, and deliveries while learning our products and