Inside Sales Representative

Dillon Supply Company; Goldsboro (NC); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401k matching

Job summary

Dillon Supply Company, a leading steel and construction supply provider, seeks an Inside Sales Representative to service customers by phone, assist walk-in business, and support warehouse and delivery needs. This entry-level role offers exposure to all facets of growing revenue and serving industrial customers.

Excellent communication and relationship-building skills are essential. You will help the Sales team with requests, quotes, orders, and deliveries while learning our products and

Qualifications

• Bilingual preferred, with strong communication and interpersonal skills.
• Excellent communication skills and ability to convey information clearly.
• Ability to multitask across sales, service, and warehouse tasks.
• Ability to build relationships with customers and internal teams.
• Willingness to learn and adapt in a growing industrial supply environment.
• Team player who supports branch goals and customer satisfaction.
• Professional demeanor with customer-focused mindset.
• Humility and willingness to take on varied duties as needed.
• Experience in retail or customer service is preferred.
• Proficiency with Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Assist Sales by handling customer requests, orders, quotes, deliveries and technical needs.
• Facilitate customer requests and develop relationships with customers.
• Support inventory check-in, stock, sorting, and shipping for steel and industrial items.
• Expedite order fulfillment through delivery and pickup coordination.
• Pack, pick, and ship orders as needed and communicate delivery dates.
• Review buying history to suggest related items and explain features.
• Troubleshoot, report, and track problems to maintain communications.
• Maintain and improve customer experience by upholding standards.
• Pursue training and product knowledge through company education.
• Resolve complaints by investigating problems and proposing solutions.
• Support department and organization goals by taking on new tasks.
• Contribute to team efforts and perform other duties as assigned.

Skills

Bilingual

Communication

Multitasking

Relationship building

Adaptive learning

Team player

Professionalism

Humility

Retail / Customer service

MS Office

Tools

Microsoft Word

Excel

PowerPoint

Job description

Dillon Supply Company is the Southeast’s leading steel and construction supply service provider for both industrial and contractor B2B customers. We are a service first company that focuses on supporting our customers’ needs with our experienced staff, great leading products, and top resources. Dillon has been head quartered in the triangle for over 100 years and we are looking for dedicated new team members to build our legacy for the next 100.

Purpose of Role –

The Inside Sales Representative’s key priority is to help in all phases of the sales and warehouse operation in growing revenue and assisting in customer service needs. The role helps you come in to a growing cutting edge Industrial Supply company and learn the business from the ground up. Serving customers by phone, helping walk in business, and assisting with warehouse and delivery needs. This role is an entry level role into Dillon’s core business that will allow you to learn a new business and understand all aspects of growing revenue and serving industrial customers.

Experience Required

• Bilingual Preferred
• Excellent communication skills
• Ability to multitask
• Able to lift 50 pounds
• Some knowledge of construction tools
• Base knowledge of sales or customer service process
• Ability to build relationships
• High capacity to learn and be adaptive
• Eagerness to support the team goals
• Professionalism
• Humility
• Some experience in retail or customers service is preferred
• Some experience with Microsoft Word, Excel, and PowerPoint preferred

A competitive salary, health, dental, and 401k matching available.

Duties

• Assists Sales team service via fielding and entering Customers requests, orders, quotes, deliveries and technical needs.
• Primary function is to help facilitate customer requests, quotes, orders, and help develop relationships with our customers.
• Helps branch restock and order fulfillment by assisting with inventory check-in, stock, sorting, and shipping functions. Including Steel and Industrial items.
• Expedite customer order fulfillment with order delivery and order pickup.
• Employee from time to time will fills orders by picking, packing, and shipping orders to fulfillment; communicating expected delivery date and explaining stock-outs to customers.
• Employee develops accounts by checking customer's buying history; suggesting related and new items; explaining technical features.
• Maintains communication by troubleshooting, reporting, and tracking problems.
• Maintains and improves customer experience by following standards; recommending improved policies
• Continuously seeks training and product knowledge by studying new product descriptions; participating in educational opportunities.
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Contributes to team effort by accomplishing related results as needed.
• Other duties as assigned.