Inside Sales Associate I

U.S. Water Heating; Omaha (NE); On-site; USD 42,000 - 56,000; Full time

Job summary

U.S. Water Heating in Omaha seeks an Inside Sales Representative to assist customers by phone or in person, provide product information, advise, and generate orders.

You will ensure accurate quantities and timely service to keep homes and workplaces comfortable. Responsibilities include greeting customers, answering calls/emails/texts, sending quotes, processing warranties, supporting warehouse staff, and assisting the outside sales team.

Qualifications

• Excellent customer service and communication skills.
• Ability to lift up to 50 lbs and assist with warehouse duties.
• Experience with phone, email, and in-person customer interactions.
• Proficient in web-based parts lookup and order processing.

Responsibilities

• Greet and assist walk-in and will-call customers at the counter.
• Promptly answer incoming calls, emails, and texts.
• Prepare and send quotes with accuracy and speed.
• Process warranties and assist warehouse staff as needed.
• Assist outside sales team with customer requests and orders.

Skills

Phone communication

Customer service

Order processing

Conflict resolution

Inventory awareness

Team collaboration

Tools

Order processing software

Job description

As an Inside Sales Representative you will interact with customers over the phone or in person, providing them with information, advising them, and generating orders. You will provide friendly and efficient service to guarantee customer satisfaction, ensuring they receive the correct products and quantities to keep members of our community comfortable in their homes and workplaces. Typical duties for the Inside Sales Representative include but are not limited to:

• Greet and help walk-in and will call customers as they arrive at the counter
• Promptly answer incoming telephone calls, emails, and text messages
• Prepare and send quotes to customers as requested with efficiency and accuracy
• Place special product orders on an as needed basis
• Provide accurate information regarding availability and lead times
• Process incoming and outgoing warranty claims
• Assist warehouse staff with pulling orders, checking in incoming product, and loading and unloading trucks based on seasonal increases in business
• Pre-pull or stage will call orders as needed
• Participate in active training for new and current products regularly
• Process UPS orders, track orders and accept deliveries
• Assist outside sales team in processing customer requests
• Assist in cycle counts to ensure inventory accuracy
• Maintain general appearance of branch counter, showroom, warehouse, and grounds
• Ensure that each customer leaves the store satisfied

• Knowledge of HVAC products preferred, but not required
• Ability to provide friendly and knowledgeable customer service via telephone, email, and in person
• Proficient in web-based software for parts lookup and order processing
• Good listener and able to follow directions
• Good verbal, written, and conflict resolution skills
• Goal driven, self-motivated, and proactive
• Conduct business and represent the company in a professional manner
• Ability to operate warehouse machinery
• Must be able to lift 50lbs without machinery assistance