Inside Sales Associate

Rheem Manufacturing Company; St. Louis (MO); On-site; USD 42,000 - 66,000; Full time

Job summary

Rheem Manufacturing Company is seeking an Inside Sales Representative to interact with customers via phone or in person, providing information, advice, and generating orders to keep homes and workplaces comfortable.

Responsibilities include greeting customers, handling quotes, processing orders, assisting with warehouse tasks, and supporting the outside sales team, with emphasis on friendly service and accurate product knowledge.

Qualifications

• Knowledge of HVAC products preferred, but not required.
• Ability to provide friendly and knowledgeable customer service via telephone, email, and in person.
• Proficient in web-based software for parts lookup and order processing.
• Good listener and able to follow directions.
• Good verbal, written, and conflict resolution skills.
• Goal driven, self-motivated, and proactive.
• Conduct business and represent the company in a professional manner.
• Ability to operate warehouse machinery
• Must be able to lift 50lbs without machinery assistance

Responsibilities

• Greet and help walk-in and will call customers as they arrive at the counter
• Promptly answer incoming telephone calls, emails, and text messages
• Prepare and send quotes to customers as requested with efficiency and accuracy
• Place special product orders on an as needed basis
• Provide accurate information regarding availability and lead times
• Process incoming and outgoing warranty claims
• Assist warehouse staff with pulling orders, checking in incoming product, and loading and unloading trucks based on seasonal increases in business
• Pre-pull or stage will call orders as needed
• Participate in active training for new and current products regularly
• Process UPS orders, track orders and accept deliveries
• Assist outside sales team in processing customer requests
• Assist in cycle counts to ensure inventory accuracy
• Maintain general appearance of branch counter, showroom, warehouse, and grounds
• Ensure that each customer leaves the store satisfied

Skills

Customer service

Order processing

Communication skills

Product knowledge

Warehouse awareness

Tools

Web-based parts lookup

Order processing software

Job description

Job Description

As an Inside Sales Representative you will interact with customers over the phone or in person, providing them with information, advising them, and generating orders. You will provide friendly and efficient service to guarantee customer satisfaction, ensuring they receive the correct products and quantities to keep members of our community comfortable in their homes and workplaces.

Typical duties for the Inside Sales Representative include but are not limited to:

Responsibilities

• Greet and help walk-in and will call customers as they arrive at the counter
• Promptly answer incoming telephone calls, emails, and text messages
• Prepare and send quotes to customers as requested with efficiency and accuracy
• Place special product orders on an as needed basis
• Provide accurate information regarding availability and lead times
• Process incoming and outgoing warranty claims
• Assist warehouse staff with pulling orders, checking in incoming product, and loading and unloading trucks based on seasonal increases in business
• Pre-pull or stage will call orders as needed
• Participate in active training for new and current products regularly
• Process UPS orders, track orders and accept deliveries
• Assist outside sales team in processing customer requests
• Assist in cycle counts to ensure inventory accuracy
• Maintain general appearance of branch counter, showroom, warehouse, and grounds
• Ensure that each customer leaves the store satisfied

Qualifications

• Knowledge of HVAC products preferred, but not required
• Ability to provide friendly and knowledgeable customer service via telephone, email, and in person
• Proficient in web-based software for parts lookup and order processing
• Good listener and able to follow directions
• Good verbal, written, and conflict resolution skills
• Goal driven, self-motivated, and proactive
• Conduct business and represent the company in a professional manner
• Ability to operate warehouse machinery
• Must be able to lift 50lbs without machinery assistance

About Us

At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives—every day.

Our Behavior Based Values Set Us Apart

• Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective
• Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
• Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens
• Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.

Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.