Inside Sales

Kuert Concrete Inc; Nashville, Northern (TN, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Kuert Concrete Inc is seeking an Inside Sales Representative in Nashville, TN. This role emphasizes delivering exceptional customer service and precise order entry while handling a variety of customer requests including pricing and product recommendations.

Responsibilities include managing high call volumes, ensuring accurate orders, and building strong customer relationships. A high school diploma is required, with an Associate’s degree a plus; proficiency in Google G Suite and MS Office is

Qualifications

• Strong phone skills and active listening.
• Ability to multitask and manage time effectively.
• Customer-focused with professional demeanor.
• Detail oriented with accurate order entry and record keeping.

Responsibilities

• Delivers exceptional customer service when communicating with customers.
• Takes orders for delivery and provides pricing and product advice.
• Maintains accuracy in entering orders and dispatching.
• Identifies customer needs and asks clarifying questions.
• Upsells value-added products where applicable.
• Supports internal and external customers and keeps records up to date.

Skills

Phone skills

Multitasking

Customer service

Problem solving

Attention to detail

Bilingual Spanish

Education

High school diploma

Associate’s degree

Tools

Google G Suite

MS Office

Job description

The primary responsibilities of the Inside Sales Representative are delivering an exceptional customer service experience when communicating with our customers and extreme attention to accuracy when entering orders. Inside Sales Representatives will face a variety of customer requests; primarily taking orders for delivery, requests for pricing, and advice on our product line. The position will be responsible for maintaining a high level of customer service by taking customer orders accurately and courteously.

Key Responsibilities

• Demonstrates a commitment to communicating, improving and adhering to safety policies
• Manage a large volume of inbound and outbound calls.
• Maintain professionalism and composure under stressful conditions.
• Identify customer needs and be able to ask clarifying questions.
• Communicate pricing for COD customers and upsell value-added products when applicable to customers.
• Build sustainable relationships with customers, both internal and external.
• Meet personal and team objectives.
• Provide sales support to current and new customers.
• Receive orders and schedule them properly.
• Record customer orders accurately into the dispatching system.
• Guide and recommend products for specific applications.
• Work very closely with Dispatcher Manager to ensure customer commitments can be achieved
• Record all changes requested by the customer accurately and promptly in the Command Data system.
• Responsible for order accuracy through attention to detail.
• Assist and participate in new initiatives and projects.
• Other duties as assigned.

Requirements

• Strong phone skills – verbal and active listening.
• Problem-solving and analysis skills.
• Teamwork: Supportive, collaborative and cooperative.
• Customer focus and adaptability to the caller. Maintain a professional demeanor with internal and external clients.
• Ability to multitask, set priorities and manage time effectively.
• Must be able to work in a high stress, fast paced environment.
• Detail oriented.
• Knowledge of market geography or proficiency in mapping programs.
• Concrete knowledge or willingness to learn concrete knowledge.
• Ability to learn quickly in a highly fluid environment.
• Willingness to learn business specific computer programs.
• Willingness to learn our products, their applications and our customer habits.
• High school diploma required; Associate’s degree a plus. Or equivalent industry experience.
• Proficiency with computers, including Google G Suite and MS Office
• Bilingual in Spanish is a Plus

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.