Inside Sales

Irving Materials, Inc.; Cincinnati (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Irving Materials, Inc. is seeking an Inside Sales Representative to deliver exceptional customer service while processing orders with precision. You will handle pricing inquiries, guide customers on our product line, and upsell value-added solutions.

The role requires strong communication, multitasking, and teamwork within a fast-paced environment. Responsibilities include taking orders, maintaining accurate records, and collaborating with the Dispatcher to ensure on-time delivery.

Qualifications

• Requires strong communication via phone and email.
• Detail-oriented with accurate data entry.
• Able to manage multiple tasks and priorities in a fast-paced environment.

Responsibilities

• Take and enter customer orders accurately and promptly.
• Provide pricing information and upsell when appropriate.
• Maintain professionalism under pressure and high-stress situations.
• Build and maintain relationships with customers.
• Coordinate with Dispatcher to meet commitments and schedules.
• Record changes in the system promptly and accurately.
• Support new initiatives and projects as needed.

Skills

Strong phone skills

Problem-solving

Teamwork

Customer focus

Multitasking

Detail oriented

Geography knowledge / mapping

Willingness to learn

Ability to work in high-stress

Time management

Computer literacy

Education

High school diploma

Associate's degree a plus

Tools

Google G Suite

MS Office

Job description

The primary responsibilities of the Inside Sales Representative are delivering an exceptional customer service experience when communicating with our customers and extreme attention to accuracy when entering orders. Inside Sales Representatives will face a variety of customer requests; primarily taking orders for delivery, requests for pricing, and advice on our product line. The position will be responsible for maintaining a high level of customer service by taking customer orders accurately and courteously.

Key Responsibilities:

• Demonstrates a commitment to communicating, improving and adhering to safety policies
• Manage a large volume of inbound and outbound calls.
• Maintain professionalism and composure under stressful conditions.
• Identify customer needs and be able to ask clarifying questions.
• Communicate pricing for COD customers and upsell value-added products when applicable to customers.
• Build sustainable relationships with customers, both internal and external.
• Meet personal and team objectives.
• Provide sales support to current and new customers.
• Receive orders and schedule them properly.Record customer orders accurately into the dispatching system.
• Guide and recommend products for specific applications.
• Work very closely with Dispatcher Manager to ensure customer commitments can be achieved
• Record all changes requested by the customer accurately and promptly in the Command Data system.
• Responsible for order accuracy through attention to detail.
• Assist and participate in new initiatives and projects.
• Other duties as assigned.

Requirements:

• Strong phone skills – verbal and active listening.
• Problem-solving and analysis skills.
• Teamwork: Supportive, collaborative and cooperative.
• Customer focus and adaptability to the caller. Maintain a professional demeanor with internal and external clients.
• Ability to multitask, set priorities and manage time effectively.
• Must be able to work in a high stress, fast paced environment.
• Detail oriented.
• Knowledge of market geography or proficiency in mapping programs.
• Concrete knowledge or willingness to learn concrete knowledge.
• Ability to learn quickly in a highly fluid environment.
• Willingness to learn business specific computer programs.
• Willingness to learn our products, their applications and our customer habits.
• High school diploma required; Associate's degree a plus. Or equivalent industry experience.
• Proficiency with computers, including Google G Suite and MS Office