Inside Sales Associate – Growth, Benefits & Impact

SCP Distributors; North Andover (MA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Rx with F

401(k) with company match

PTO & Holidays

Life Insurance

Parental Leave

Tuition education programs

Employee Stock Purchase Plan

Employee discounts

Job summary

POOLCORP, the world’s leading distributor of outdoor living products, seeks an Inside Sales Associate at our North Andover, MA location. In this fast-paced role, you will assist customers at the counter and over the phone by answering product questions and processing orders to ensure a smooth sales and pickup experience.

You will build strong customer relationships while supporting showroom and basic warehouse operations, including order entry, invoicing, and delivery estimates.

Qualifications

• Must be 18 years of age or older.
• Excellent customer service attitude and comfortable interacting directly with customers for most of the day.
• Strong computer skills, including the ability to use basic computer systems and MS Office.
• Ability to safely move products weighing up to 100 lbs. using equipment such as a dolly.

Responsibilities

• Assists walk‑in and phone customers with product questions, orders, and service needs.
• Accurately enters sales orders, generates invoices, and processes payments or credit authorizations according to company policy.
• Recommend products and solutions based on customer needs and product availability.
• Evaluates and determines disposition of warranty items handled at the counter, as prescribed by the manufacturer’s warranty policy and customer needs.
• Provides an estimated date of delivery to the customer based on knowledge of the vendor’s production and delivery schedules.
• Pulls, stages, and distributes customer orders efficiently, including occasional use of an RF scanner.
• Restocks and replenishes showroom merchandise to maintain product availability and presentation.
• Cross‑trains in receiving, shipping, and general warehouse duties to support overall branch operations.

Skills

Customer service

MS Office

Communication

Education

High school diploma or GED

Tools

RF scanner

Job description

POOLCORP, the world’s leading distributor of outdoor living products, seeks an Inside Sales Associate at our North Andover, MA location. In this fast-paced role, you will assist customers at the counter and over the phone by answering product questions and processing orders to ensure a smooth sales and pickup experience.

You will build strong customer relationships while supporting showroom and basic warehouse operations, including order entry, invoicing, and delivery estimates.