Inside Sales Associate

SCP Distributors; North Andover (MA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Rx with F

401(k) with company match

PTO & Holidays

Life Insurance

Parental Leave

Tuition education programs

Employee Stock Purchase Plan

Employee discounts

Job summary

POOLCORP, the world’s leading distributor of outdoor living products, seeks an Inside Sales Associate at our North Andover, MA location. In this fast-paced role, you will assist customers at the counter and over the phone by answering product questions and processing orders to ensure a smooth sales and pickup experience.

You will build strong customer relationships while supporting showroom and basic warehouse operations, including order entry, invoicing, and delivery estimates.

Qualifications

• Must be 18 years of age or older.
• Excellent customer service attitude and comfortable interacting directly with customers for most of the day.
• Strong computer skills, including the ability to use basic computer systems and MS Office.
• Ability to safely move products weighing up to 100 lbs. using equipment such as a dolly.

Responsibilities

• Assists walk‑in and phone customers with product questions, orders, and service needs.
• Accurately enters sales orders, generates invoices, and processes payments or credit authorizations according to company policy.
• Recommend products and solutions based on customer needs and product availability.
• Evaluates and determines disposition of warranty items handled at the counter, as prescribed by the manufacturer’s warranty policy and customer needs.
• Provides an estimated date of delivery to the customer based on knowledge of the vendor’s production and delivery schedules.
• Pulls, stages, and distributes customer orders efficiently, including occasional use of an RF scanner.
• Restocks and replenishes showroom merchandise to maintain product availability and presentation.
• Cross‑trains in receiving, shipping, and general warehouse duties to support overall branch operations.

Skills

Customer service

MS Office

Communication

Education

High school diploma or GED

Tools

RF scanner

Job description

Location: N. Andover, MA - 93; 2350 Turnpike St #1, North Andover, Massachusetts - 01845

Pay: Up to $25 + performance bonuses up to $2,500.

Work Hours: Monday - Friday 7:30AM - 4:00PM

Benefits

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
• 401 (k) with generous company match
• 13 days of paid time off (PTO) & 8 Paid Holidays (NOTE: PTO increases with tenure!)
• 100% employer paid Life Insurance and Long-Term Disability Insurance
• Paid Parental Leave
• Fully Funded Tuition Education Programs
• Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance
• Employee Stock Purchase Plan
• Employee Discounts and much more!

What to Expect?

As an Inside Sales Associate at POOLCORP, you will be an important part of the customer experience. In this fast-paced, customer-facing role, you will assist customers at the counter and over the phone by answering product questions, processing orders, recommending solutions, and helping ensure a smooth sales and pickup experience. You will build strong relationships with customers while also supporting showroom and basic warehouse operations.

This is a great opportunity for someone who enjoys helping customers, learning products, and working in a hands-on team environment.

Daily Responsibilities

• Assists walk‑in and phone customers with product questions, orders, and service needs.
• Accurately enters sales orders, generates invoices, and processes payments or credit authorizations according to company policy.
• Recommend products and solutions based on customer needs and product availability.
• Evaluates and determines disposition of warranty items handled at the counter, as prescribed by the manufacturer’s warranty policy and customer needs.
• Provides an estimated date of delivery to the customer based on knowledge of the vendor’s production and delivery schedules.
• Pulls, stages, and distributes customer orders efficiently, including occasional use of an RF scanner.
• Restocks and replenishes showroom merchandise to maintain product availability and presentation.
• Cross‑trains in receiving, shipping, and general warehouse duties to support overall branch operations.

What You Will Need

• Must be 18 years of age or older.
• Excellent customer service attitude and comfortable interacting directly with customers for most of the day.
• Strong computer skills, including the ability to use basic computer systems and MS Office.
• Ability to safely move products weighing up to 100 lbs. using equipment such as a dolly.

Preferred

• High school diploma or GED
• 1+ years of related inside sales experience
• Familiarity with pool supplies, parts, chemicals, or pool construction/maintenance

Company Overview

Looking to work for the best in the industry? Look no further than POOLCORP, the world’s leading distributor of outdoor living products. With over 445 Sales Centers in 12 countries and a team with more than 6,000 dedicated employees, we are committed to meeting the needs of our customers with pride and professionalism. Our network includes SCP Distributors, SCP Distributors International, Superior Pool Products, National Pool Trends, Pinch A Penny, and Horizon Distributors.

Why join POOLCORP?

We offer a wealth of opportunities for career growth and advancement, with comprehensive training programs to support your success. As a company, we value integrity, trust, diversity, and innovation, and we strive to foster a family‑oriented, hometown culture that is supported by our strong, stable, and growing business. Join us today and experience the best of both worlds!

At POOLCORP, we are committed to our employees’ success. Our comprehensive benefits program offers the flexibility of benefits that meet the needs of our employees and their families. Some of these benefits include medical, dental and vision care, company‑paid life and long‑term disability insurance, prescription drug coverage, flexible spending and health savings accounts, 401(k) with company match, employee stock purchase plan, and employee assistance and education reimbursement programs. These benefits can help build a foundation for the future while helping employees live a healthy lifes

All offers to external candidates for employment are contingent upon the successful completion of pre‑employment drug testing and background verifications before employment is finalized. This position is considered "safety-sensitive" and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others.