Inside Sales Assistant

Triup, Inc.; Baldwin Park (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A logistics company in California seeks an individual for order processing and customer communication. The ideal candidate should possess a high school diploma and have a basic level of English, while Japanese language skills are preferred. Responsibilities include managing customer orders and shipment documents, and the ability to work independently or as part of a team.

Qualifications

• Basic level of English required; Japanese preferred.
• Ability to adapt to changes in assignments and workload.
• Maintain a positive attitude.

Responsibilities

• Receive and process customer orders accurately and timely.
• Communicate order details with customers.
• Coordinate with the production team for order fulfillment.
• Manage shipment documents and arrange pickups as needed.

Skills

Order processing

Customer communication

Ability to work independently

Team collaboration

Education

High school diploma or equivalent

Job description

Job Responsibilities and Duties

• Order Processing Duties:
  • Receiving and processing customer orders, ensuring accuracy and timeliness.
  • Communicate with customers regarding order information, prices, shipping dates, delays, and issues.
  • Communicate and coordinate with our production team for order fulfillment to complete orders.
  • Workorder creation, Invoicing & Follow-ups Management including some customer specific requirements.
  • Additional administrative support as needed.
• Shipment Duties:
  • Shipment Documents Management including verifying shipping documents such as BOLs.
  • As needed, arrange trucks for pickup & deliveries; get quotations from our designated brokers.

Physical Requirements

• Able to sit for extended periods of time
• Ability to type and use the computer for extended periods of time.
• Working Conditions

1. Noise Level: Normal in office, may be loud in warehouse
2. Indoors and Outdoor – walking between buildings, offices and warehouse.

Other Requirements

• Basic level English required– read/write/speak/listen
• Basic level Japanese preferred– read/write/speak/listen
• Maintains a positive attitude
• Ability to work independently and as a team
• Ability to adapt to frequent changes in assignments and workload
• High school diploma or equivalent required