Inside Sales Assistant

Interplace, Inc.; United States; On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in customer support is seeking an individual to handle sales orders, maintain customer records, and provide exceptional service. Candidates should possess business-level English and preferably Japanese, have strong communication skills, and a high school diploma, with a bachelor's degree preferred. The ideal applicant is adaptable and can work both independently and as part of a team.

Qualifications

• Business level English required, Japanese preferred.
• Ability to work independently and in teams.
• 2+ years of relevant experience preferred.

Responsibilities

• Input and maintain sales orders and databases.
• Provide excellent customer service.
• Assist as Will Call relief and manage payments.

Skills

Clerical/Administrative Support

Basic mathematical knowledge

Problem-solving skills

Basic Microsoft Office proficiency

Communication and interpersonal skills

Knowledge of Japanese foods and sakes

Education

High School Diploma

Bachelor’s Degree

Job description

Primary Duties

• Inputs, updates, and maintains sales orders, invoices, and bill-back data within the Company database
• Updates and maintains customer records in the Company database
• Enters credit card and ACH transaction information in the portal site in a timely manner to ensure payment collection
• Maintains high levels of customer satisfaction by providing excellent service and building rapport
• Answers customer questions about product features, product benefits, and procedures
• Updates and prepares all sales materials for the department
• Reports any inventory or service issues to appropriate account manager immediately
• Collaborates with the sales staff to monitor active purchase orders and ensure that orders are completed on time
• Scribes department meetings and distributes meeting minutes to the team
• Creates sales and marketing materials
• Attends Company events and functions outside of normal working hours
• Performs other duties as assigned
• Obligation to answer to all management as requested

Secondary Duties

• Assists as Will Call relief
• Collect payment by cash, check, or credit card and generate receipts for will call customers
• Assists as tertiary receptionist relief

Physical Requirements

Ability to sit in an office for a majority of the day. Ability to type for extended periods throughout the day. Ability to reach, bend, kneel, and lift up to 20 pounds occasionally. Working Conditions: Noise Level: Normal to loud; Indoors.

Other Requirements

• Business level English – Read/write/speak/listen
• Business level Japanese; Native level Japanese preferred – Read/write/speak/listen
• Maintains a positive attitude and willingness to learn
• Ability to work independently and as a team
• Ability to adapt to frequent changes in assignments and workload
• Passes the Sake Adviser course within 1-2 years of employment
• High School Diploma required. Bachelor’s Degree and above preferred
• 2+ years of relevant experience preferred

Knowledge and Skills

• Clerical/Administrative Support
• Basic mathematical knowledge – markups, discounts, combining/converting measurements, counting inventory, etc.
• Problem-solving skills
• Basic Microsoft Office proficiency
• Communication and interpersonal skills
• Knowledge of Japanese foods and sakes strongly preferred