Inside Sales & Appointment Scheduling Specialist

Bath Fitter Franchising, Inc.; Miami (FL); Vor Ort; USD 36.000 - 60.000; Vollzeit

Zusammenfassung

Bath Fitter Franchising, Inc. in Miami seeks a motivated Inside Sales Representative to blend inside sales with appointment setting and customer service. You will connect with prospective customers, follow up on leads, and convert inquiries into scheduled estimate appointments.

The role also supports post-appointment service and coordination with installation teams. You will help with scheduling, customer questions, and showroom coverage, aiming to meet appointment targets and deliver a seamless

Qualifikationen

• High school diploma or GED.
• Previous inside sales, customer service, call center, appointment-setting, scheduling, or similar experience preferred.

Aufgaben

• Answer inbound calls from prospective customers and convert inquiries into scheduled estimate appointments.
• Make outbound calls and follow up with leads from website, phone, events, and other marketing sources.
• Follow up with prospects who have not yet scheduled an estimate and with customers who received an estimate but have not purchased.
• Schedule follow-up sales appointments and maintain appointment data in the CRM.
• Provide professional customer service by phone and in person and coordinate with installers and branch management.
• Coordinate installation and service appointments and communicate scheduling changes to relevant teams.
• Follow up after installation to ensure satisfaction and resolve outstanding concerns.
• Assist walk-in customers and provide showroom coverage as needed.

Kenntnisse

Inside sales

Appointment setting

Customer service

CRM

Scheduling

Lead follow-up

Multi-tasking

Telephone skills

Ausbildung

High school diploma

Tools

CRM

Scheduling software

Email/Office software

Jobbeschreibung

Bath Fitter Franchising, Inc. in Miami seeks a motivated Inside Sales Representative to blend inside sales with appointment setting and customer service. You will connect with prospective customers, follow up on leads, and convert inquiries into scheduled estimate appointments.

The role also supports post-appointment service and coordination with installation teams. You will help with scheduling, customer questions, and showroom coverage, aiming to meet appointment targets and deliver a seamless