Inside Sales

Richards Supply; Winterville (NC); On-site; USD 24,796 - 38,572; Full time

Benefits offered by this job

20 Paid Days Off

401K with company match

Comprehensive medical/dental/vision

Holiday and performance bonuses

Discretionary bonuses

Job summary

Richards Building Supply in Winterville, NC is seeking an Inside Sales Representative to be the backbone of our customer relationships, providing expert guidance and support to contractors and professionals.

You will handle inbound and outbound interactions, process orders, track inventory, and collaborate with Outside Sales to drive sales while maintaining accurate records and meeting branch goals.

Qualifications

• 2-3 years of experience in a customer-facing role (sales, retail, or distribution)
• Strong computer skills with Microsoft Office; CRM experience a plus
• Ability to multitask in a fast-paced environment
• Willingness to travel overnight up to 10%
• Spanish-speaking skills are a strong advantage but not required

Responsibilities

• Act as a trusted advisor to customers, helping them find the right products for their projects.
• Handle inbound and outbound customer interactions—phone or in person—ensuring every customer feels valued.
• Collaborate with Outside Sales reps to drive sales and resolve customer needs.
• Process orders, track inventory, and coordinate product transfers to meet customer demands.
• Educate customers on promotions, new products, and industry trends to maximize sales opportunities.
• Maintain accurate records, process payments, and ensure seamless order fulfillment.

Skills

Customer-facing

Multitasking

Communication skills

Spanish language (advantage)

Tools

CRM

Microsoft Office

Job description

Are you passionate about delivering exceptional customer experiences and growing your career in sales?

Join Richards Building Supply, a family-owned and operated company with over 40 years of success!

We’re looking for a driven Inside Sales Representative to be the backbone of our customer relationships, providing expert guidance and support to contractors and industry professionals.

• Stable Schedule: Full-time, Monday-Friday with consistent hours based on branch operations-no unpredictable shifts or weekend work!
• Generous PTO: 20 PAID DAYS OFF (includes PTO, holidays, and family-focused company closure between Christmas & New Years!).
• Competitive Pay & Bonuses: Strong hourly rate + OT potential during peak season, plus eligibility for discretionary holiday and performance bonuses.
• Top-Tier Benefits:
• Comprehensive Benefits: Medical, dental, and vision insurance with significant employer contributions to help keep costs affordable.401K with industry-leading company match.
• Additional voluntary benefits, including disability coverage and accident insurance.
• Career Growth: We invest in your success—whether through training, promotions, or new opportunities.
• Family-Owned & Operated: We treat our team like family and foster a supportive, team-driven environment.
• Act as a trusted advisor to customers, helping them find the right products for their projects.
• Handle inbound and outbound customer interactions—whether over the phone or in-person—ensuring every customer feels valued.
• Collaborate with Outside Sales reps to drive sales and resolve customer needs.
• Process orders, track inventory, and coordinate product transfers to meet customer demands.
• Educate customers on promotions, new products, and industry trends to maximize sales opportunities.
• Maintain accurate records, process payments, and ensure seamless order fulfillment.
• 2-3 years of experience in a customer-facing role, preferably in sales, retail, or distribution.
• Strong computer skills (Microsoft Office, CRM experience a plus!).
• Ability to multitask in a fast-paced environment.
• Industry knowledge is a plus—but we’re happy to train motivated candidates!
• Spanish-speaking skills are a strong advantage but not required.
• Willingness to travel overnight (up to 10%).
• 20 PAID DAYS OFF (includes PTO, Holidays and Family Focused Company Closure between Christmas and New Years).
• Bonus Incentive program as well as Holiday bonuses and other bonus opportunities!
• Competitive Hourly Rate with great OT potential during peak season hours.
• Flexible work/life balanced hours, home every night and typical schedule Monday-Friday 7:00 A.M. - 4:00 P.M.
• Significant employer contributions towards monthly premiums for Medical, Dental, Vision, Group Life and AD & D benefit plans.
• Additional Voluntary benefit options available including Short Term and Long Term Disability coverage, Accidental Injury, Critical Illness and Cancer plans as well as additional Life and AD& D benefit policies.
• 401K program with a best in industry company match.
• Opportunity for career advancement
• Family owned, operated and focused company!