Inside Sales

Richards Supply; Normal (IL); On-site; USD 24,796 - 38,572; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401K match

Bonus opportunities

Career growth

Family-owned

Job summary

Richards Building Supply is seeking a driven Inside Sales Representative to be the backbone of our customer relationships, providing expert guidance to contractors and industry professionals.

Join a family-owned company with 40+ years of success, a stable Monday–Friday schedule, and generous benefits, including PTO, medical/dental/vision coverage, and a strong bonus program. You will act as a trusted advisor, handle inquiries, and help grow our sales footprint.

Qualifications

• 2–3 years of customer-facing experience in sales, retail, or distribution.
• Proficiency with Microsoft Office; CRM experience is a plus.
• Ability to multitask in a fast-paced environment.
• Spanish-speaking is a strong advantage but not required.
• Willingness to travel overnight up to 10%.

Responsibilities

• Act as a trusted advisor to customers to find the right products.
• Handle inbound and outbound customer interactions via phone or in person.
• Collaborate with Outside Sales reps to drive sales and resolve needs.
• Process orders, track inventory, and coordinate product transfers.
• Educate customers on promotions, new products, and industry trends.
• Maintain accurate records and ensure seamless order fulfillment.

Skills

Customer service

Sales support

CRM experience

Tools

Microsoft Office

CRM systems

Job description

Are you passionate about delivering exceptional customer experiences and growing your career in sales?

Join Richards Building Supply, a family-owned and operated company with over 40 years of success!

We’re looking for a driven Inside Sales Representative to be the backbone of our customer relationships, providing expert guidance and support to contractors and industry professionals.

Key Details

• Stable Schedule: Full-time, Monday-Friday with consistent hours based on branch operations-no unpredictable shifts or weekend work!
• Generous PTO: 20 PAID DAYS OFF (includes PTO, holidays, and family-focused company closure between Christmas & New Year’s!).
• Competitive Pay & Bonuses: Strong hourly rate + OT potential during peak season, plus eligibility for discretionary holiday and performance bonuses.
• Top-Tier Benefits:
• Comprehensive Benefits: Medical, dental, and vision insurance with significant employer contributions to help keep costs affordable.401K with industry-leading company match.
• Additional voluntary benefits, including disability coverage and accident insurance.
• Career Growth: We invest in your success- whether through training, promotions, or new opportunities.
• Family-Owned & Operated: We treat our team like family and foster a supportive, team-driven environment.

Job Responsibilities

• Act as a trusted advisor to customers, helping them find the right products for their projects.
• Handle inbound and outbound customer interactions-whether over the phone or in-person-ensuring every customer feels valued.
• Collaborate with Outside Sales reps to drive sales and resolve customer needs.
• Process orders, track inventory, and coordinate product transfers to meet customer demands.
• Educate customers on promotions, new products, and industry trends to maximize sales opportunities.
• Maintain accurate records, process payments, and ensure seamless order fulfillment.

Qualifications

• 2-3 years of experience in a customer-facing role, preferably in sales, retail, or distribution.
• Strong computer skills (Microsoft Office, CRM experience a plus!).
• Ability to multitask in a fast-paced environment.
• Industry knowledge is a plus-but we’re happy to train motivated candidates!
• Spanish-speaking skills are a strong advantage but not required.
• Willingness to travel overnight (up to 10%).