Inside Sales

Richards Supply; Wilmington (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Stable Schedule

Generous PTO

Competitive Pay & Bonuses

Comprehensive Benefits

401K with company match

Career Growth

Job summary

Richards Supply is seeking an Inside Sales Representative in Wilmington, NC, to enhance customer relationships with expert guidance. This full-time role involves collaborating with customers and Outside Sales reps to drive sales and ensure satisfaction.

The ideal candidate will have 2-3 years of customer-facing experience and strong computer skills. The position offers a stable schedule, generous PTO, competitive pay, and comprehensive benefits, including a 401K with an industry-leading match.

Qualifications

• 2-3 years of experience in a customer-facing role, preferably in sales, retail, or distribution.
• Ability to multitask in a fast-paced environment.
• Willingness to travel overnight (up to 10%).

Responsibilities

• Act as a trusted advisor to customers, helping them find the right products for their projects.
• Handle inbound and outbound customer interactions to ensure every customer feels valued.
• Collaborate with Outside Sales reps to drive sales and resolve customer needs.
• Process orders, track inventory, and coordinate product transfers.
• Educate customers on promotions, new products, and industry trends.

Skills

Customer service experience

Strong computer skills

Multitasking ability

Industry knowledge

Spanish-speaking skills

Tools

Microsoft Office

CRM systems

Job description

Are you passionate about delivering exceptional customer experiences and growing your career in sales? Join Richards Building Supply, a company with over 40 years of success in Wilmington, NC.

We’re looking for a driven Inside Sales Representative to be the backbone of our customer relationships, providing expert guidance and support to contractors and industry professionals.

Benefits

• Stable Schedule: Full-time, Monday-Friday with consistent hours based on branch operations—no unpredictable shifts or weekend work.
• Generous PTO: 20 paid days off (includes PTO, holidays, and family-focused company closure between Christmas & New Year’s).
• Competitive Pay & Bonuses: Strong hourly rate + OT potential during peak season, plus eligibility for discretionary holiday and performance bonuses.
• Comprehensive Benefits: Medical, dental, and vision insurance with significant employer contributions.
• 401K with industry-leading company match.
• Additional voluntary benefits: disability coverage and accident insurance.
• Career Growth: We invest in your success—whether through training, promotions, or new opportunities.

Responsibilities

• Act as a trusted advisor to customers, helping them find the right products for their projects.
• Handle inbound and outbound customer interactions—whether over the phone or in-person—ensuring every customer feels valued.
• Collaborate with Outside Sales reps to drive sales and resolve customer needs.
• Process orders, track inventory, and coordinate product transfers to meet customer demands.
• Educate customers on promotions, new products, and industry trends to maximize sales opportunities.
• Maintain accurate records, process payments, and ensure seamless order fulfillment.

Qualifications

• 2-3 years of experience in a customer-facing role, preferably in sales, retail, or distribution.
• Strong computer skills (Microsoft Office, CRM experience a plus).
• Ability to multitask in a fast-paced environment.
• Industry knowledge is a plus—happy to train motivated candidates.
• Spanish-speaking skills are a strong advantage but not required.
• Willingness to travel overnight (up to 10%).

Req ID #ZR Wilmington