Inside Sales

Richards Building Supply; Wilmington (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

20 PAID DAYS OFF

Medical, dental, and vision insurance

401K with company match

Performance bonuses

Job summary

Richards Building Supply in Wilmington, NC, is looking for a driven Inside Sales Representative to enhance customer relationships. This full-time position offers a stable schedule from Monday to Friday, generous paid time off, and competitive pay with bonus opportunities.

The ideal candidate will have 2-3 years of customer-facing experience and strong multitasking abilities. Join our family-oriented team and enjoy comprehensive benefits that support your career growth.

Qualifications

• 2-3 years of experience in a customer-facing role, preferably in sales, retail, or distribution.
• Strong computer skills with experience in Microsoft Office and CRM software.
• Ability to multitask in a fast-paced environment.
• Industry knowledge is a plus; training available for motivated candidates.
• Spanish-speaking skills are a strong advantage but not required.

Responsibilities

• Act as a trusted advisor to customers, helping them find the right products.
• Handle inbound and outbound customer interactions over the phone and in-person.
• Collaborate with Outside Sales reps to meet customer needs.
• Process orders, track inventory, and coordinate product transfers.
• Educate customers on promotions and new products.

Skills

Customer service experience

Multitasking ability

Strong computer skills

Spanish-speaking skills

Tools

Microsoft Office

CRM software

Job description

Overview

Are you passionate about delivering exceptional customer experiences and growing your career in sales? Join Richards Building Supply, a family-owned and operated company with over 40 years of success! We’re looking for a driven Inside Sales Representative to be the backbone of our customer relationships, providing expert guidance and support to contractors and industry professionals in our Wilmington, NC location.

Why Join Us

• Stable Schedule: Full-time, Monday-Friday with consistent hours based on branch operations—no unpredictable shifts or weekend work!
• Generous PTO: 20 PAID DAYS OFF (includes PTO, holidays, and family-focused company closure between Christmas & New Year’s!).
• Competitive Pay & Bonuses: Strong hourly rate + OT potential during peak season, plus eligibility for discretionary holiday and performance bonuses.
• Top-Tier Benefits:
• Comprehensive Benefits: Medical, dental, and vision insurance with significant employer contributions to help keep costs affordable. 401K with industry-leading company match.
• Additional voluntary benefits, including disability coverage and accident insurance.
• Career Growth: We invest in your success—whether through training, promotions, or new opportunities.
• Family-Owned & Operated: We treat our team like family and foster a supportive, team-driven environment.

What You'll Do

• Act as a trusted advisor to customers, helping them find the right products for their projects.
• Handle inbound and outbound customer interactions—whether over the phone or in-person—ensuring every customer feels valued.
• Collaborate with Outside Sales reps to drive sales and resolve customer needs.
• Process orders, track inventory, and coordinate product transfers to meet customer demands.
• Educate customers on promotions, new products, and industry trends to maximize sales opportunities.
• Maintain accurate records, process payments, and ensure seamless order fulfillment.

Qualifications

• 2-3 years of experience in a customer-facing role, preferably in sales, retail, or distribution.
• Strong computer skills (Microsoft Office, CRM experience a plus!).
• Ability to multitask in a fast-paced environment.
• Industry knowledge is a plus—but we’re happy to train motivated candidates!
• Spanish-speaking skills are a strong advantage but not required.
• Willingness to travel overnight (up to 10%).

Ready to build your future with us? Apply today and become part of our growing family at Richards Building Supply!

Req ID #ZR Wilmington