Inside Sales

Richards Building Supply Co.; Wilmington (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

20 paid days off

Medical, dental, and vision insurance

401(k) with company match

Career growth opportunities

Job summary

Richards Building Supply Co. in Wilmington, NC, is seeking a driven Inside Sales Representative to enhance customer relationships with contractors and industry professionals.

Responsibilities include acting as a trusted advisor, processing orders, educating customers on products, and collaborating with outside sales. Qualified candidates should have 2–3 years of relevant experience and strong computer skills; Spanish language skills are a plus.

Enjoy benefits like competitive pay, comprehensive insurance, and paid time off.

Qualifications

• 2–3 years of experience in a customer-facing role, preferably in sales, retail, or distribution.
• Strong computer skills, including Microsoft Office; CRM experience is a plus.
• Ability to multitask in a fast-paced environment.
• Industry knowledge is a plus; motivated candidates without industry background will be trained.
• Spanish-speaking skills are a strong advantage but not required.
• Willingness to travel overnight (up to 10%).

Responsibilities

• Act as a trusted advisor to customers for their projects.
• Handle inbound and outbound customer interactions, ensuring every customer feels valued.
• Collaborate with Outside Sales representatives to drive sales.
• Process orders, track inventory, and coordinate product transfers.
• Educate customers on promotions, new products, and industry trends.
• Maintain accurate records and ensure seamless order fulfillment.

Skills

Customer-facing experience

Microsoft Office

CRM experience

Multitasking

Spanish-speaking skills

Industry knowledge

Job description

Inside Sales Representative – Wilmington, NC

Are you passionate about delivering exceptional customer experiences and growing your career in sales? Richards Building Supply is a family‑owned and operated company with over 40 years of success, located in Wilmington, NC. We’re looking for a driven Inside Sales Representative to support and grow customer relationships with contractors and industry professionals.

Benefits

• Full‑time, Monday-Friday with a stable schedule and no unpredictable shifts or weekend work.
• 20 paid days off, including PTO, holidays, and company closure between Christmas and New Year’s.
• Competitive hourly rate, overtime potential during peak season, discretionary holiday and performance bonuses.
• Comprehensive benefits: medical, dental, and vision insurance with significant employer contributions; 401(k) with company match.
• Additional voluntary benefits: disability coverage and accident insurance.
• Career growth opportunities through training, promotions, and new job openings.
• Family‑owned environment with a supportive, team‑driven culture.

Responsibilities

• Act as a trusted advisor to customers, helping them find the right products for their projects.
• Handle inbound and outbound customer interactions—over the phone or in person—ensuring every customer feels valued.
• Collaborate with Outside Sales representatives to drive sales and resolve customer needs.
• Process orders, track inventory, and coordinate product transfers to meet customer demands.
• Educate customers on promotions, new products, and industry trends to maximize sales opportunities.
• Maintain accurate records, process payments, and ensure seamless order fulfillment.

Qualifications

• 2–3 years of experience in a customer‑facing role, preferably in sales, retail, or distribution.
• Strong computer skills, including Microsoft Office; CRM experience is a plus.
• Ability to multitask in a fast‑paced environment.
• Industry knowledge is a plus; motivated candidates without industry background will be trained.
• Spanish‑speaking skills are a strong advantage but not required.
• Willingness to travel overnight (up to 10%).

Richards Building Supply is committed to equal employment opportunity and encourages veterans of all levels to apply.