Inside Sales

Richards Building Supply Co.; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Generous PTO

Competitive pay and bonuses

Comprehensive benefits

Career growth opportunities

Job summary

Richards Building Supply Co. is hiring an Inside Sales Representative in Charlotte, NC, to deliver exceptional customer service and support contractors. The role requires 2-3 years of customer-facing experience, strong computer skills, and multitasking abilities. You will guide customers through product selections, handle sales interactions, and maintain records. The position offers full-time hours, generous PTO, competitive pay, and opportunities for career growth in a family-owned environment.

Qualifications

• 2-3 years of experience in a customer-facing role, preferably in sales, retail, or distribution.
• Strong computer skills with a good understanding of Microsoft Office and CRM systems.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Act as a trusted advisor to customers, assisting them in finding the right products.
• Handle inbound and outbound customer interactions, ensuring every customer feels valued.
• Collaborate with sales representatives to resolve customer needs and drive sales.

Skills

Customer interaction

Multitasking

Sales experience

Strong computer skills

Spanish-speaking skills

Tools

Microsoft Office

CRM systems

Job description

Are you passionate about delivering exceptional customer experiences and growing your career in sales?

Join Richards Building Supply, a family‑owned and operated company with over 40 years of success! We’re looking for a driven Inside Sales Representative in our Charlotte, NC location to be the backbone of our customer relationships, providing expert guidance and support to contractors and industry professionals.

Why Join Us?

• Stable Schedule: Full‑time, Monday‑Friday with consistent hours based on branch operations—no unpredictable shifts or weekend work!
• Generous PTO: 20 PAID DAYS OFF (includes PTO, holidays, and family‑focused company closure between Christmas & New Year’s).
• Competitive Pay & Bonuses: Strong hourly rate + OT potential during peak season, plus eligibility for discretionary holiday and performance bonuses.
• Top‑Tier Benefits:
  • Comprehensive Benefits: Medical, dental, and vision insurance with significant employer contributions to help keep costs affordable. 401K with industry‑leading company match.
  • Additional voluntary benefits, including disability coverage and accident insurance.
• Career Growth: We invest in your success—whether through training, promotions, or new opportunities.
• Family‑Owned & Operated: We treat our team like family and foster a supportive, team‑driven environment.

What You’ll Do

• Act as a trusted advisor to customers, helping them find the right products for their projects.
• Handle inbound and outbound customer interactions—whether over the phone or in‑person—ensuring every customer feels valued.
• Collaborate with Outside Sales reps to drive sales and resolve customer needs.
• Process orders, track inventory, and coordinate product transfers to meet customer demands.
• Educate customers on promotions, new products, and industry trends to maximize sales opportunities.
• Maintain accurate records, process payments, and ensure seamless order fulfillment.

Qualifications

• 2‑3 years of experience in a customer‑facing role, preferably in sales, retail, or distribution.
• Strong computer skills (Microsoft Office, CRM experience a plus).
• Ability to multitask in a fast‑paced environment.
• Industry knowledge is a plus—but we’re happy to train motivated candidates!
• Spanish‑speaking skills are a strong advantage but not required.
• Willingness to travel overnight (up to 10%).

Richards Building Supply believes in hiring military veterans at any level for any position. We know your service trained you in many of the areas we value, such as leadership, teamwork, performance, integrity, and safety.

Req ID #ZR Charlotte