Inside Sales

Richards Building Supply; Winston-Salem (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

20 paid days off

Medical, dental, and vision insurance

401K with company match

Disability and accident insurance

Bonuses and holiday incentives

Career growth opportunities

Family-owned and team-oriented culture

Job summary

Richards Building Supply in Winston-Salem, NC is seeking an Inside Sales Representative. This full-time role focuses on building and nurturing contractor relationships, processing orders, and driving sales through excellent customer service.

You will partner with Outside Sales, educate customers on promotions, manage inventory, and coordinate transfers while maintaining accurate records and payments. Training is provided, with opportunities for bonuses and career growth.

Qualifications

• 2-3 years of experience in a customer-facing role, preferably in sales, retail, or distribution.
• Strong computer skills (Microsoft Office, CRM experience a plus).
• Ability to multitask in a fast-paced environment.
• Industry knowledge is a plus, but training is provided.
• Spanish-speaking skills are a strong advantage but not required.
• Willingness to travel overnight (up to 10%).

Responsibilities

• Act as a trusted advisor to customers, helping them find the right products for their projects.
• Handle inbound and outbound customer interactions—phone or in-person—ensuring every customer feels valued.
• Collaborate with Outside Sales reps to drive sales and resolve customer needs.
• Process orders, track inventory, and coordinate product transfers to meet customer demands.
• Educate customers on promotions, new products, and industry trends to maximize sales opportunities.
• Maintain accurate records, process payments, and ensure seamless order fulfillment.

Skills

Customer-facing

Microsoft Office

CRM experience

Multitasking

Industry knowledge

Spanish language

Travel up to 10%

Tools

Microsoft Office

CRM

Job description

Are you passionate about delivering exceptional customer experiences and growing your career in sales?

Join Richards Building Supply, a family-owned and operated company with over 40 years of success!

We’re looking for a driven Inside Sales Representative for our Winston-Salem location, to be the backbone of our customer relationships, providing expert guidance and support to contractors and industry professionals.

Why Join Us?

• Stable Schedule: Full-time, Monday-Friday with consistent hours based on branch operations—no unpredictable shifts or weekend work!
• Generous PTO: 20 PAID DAYS OFF (includes PTO, holidays, and family-focused company closure between Christmas & New Year’s!).
• Competitive Pay & Bonuses: Strong hourly rate + OT potential during peak season, plus eligibility for discretionary holiday and performance bonuses.
• Top-Tier Benefits:
• Comprehensive Benefits: Medical, dental, and vision insurance with significant employer contributions to help keep costs affordable.401K with industry-leading company match.
• Additional voluntary benefits, including disability coverage and accident insurance.
• Career Growth: We invest in your success—whether through training, promotions, or new opportunities.
• Family-Owned & Operated: We treat our team like family and foster a supportive, team-driven environment.

What You'll Do:

• Act as a trusted advisor to customers, helping them find the right products for their projects.
• Handle inbound and outbound customer interactions—whether over the phone or in-person—ensuring every customer feels valued.
• Collaborate with Outside Sales reps to drive sales and resolve customer needs.
• Process orders, track inventory, and coordinate product transfers to meet customer demands.
• Educate customers on promotions, new products, and industry trends to maximize sales opportunities.
• Maintain accurate records, process payments, and ensure seamless order fulfillment.

Qualifications:

• 2-3 years of experience in a customer-facing role, preferably in sales, retail, or distribution.
• Strong computer skills (Microsoft Office, CRM experience a plus!).
• Ability to multitask in a fast-paced environment.
• Industry knowledge is a plus—but we’re happy to train motivated candidates!
• Spanish-speaking skills are a strong advantage but not required.
• Willingness to travel overnight (up to 10%).

Req ID #ZR Winston - Salem