Inside Sales

VALLEY INDUSTRIES, LLP; Hopkinsville (KY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive wages

Great benefits package

Job summary

Bestway Ag is seeking an Inside Sales professional to develop and maintain customer relationships, generate sales opportunities, and support customers through the sales process.

The role serves as a primary point of contact, handling inquiries, preparing quotations, processing orders, and providing product information. Collaboration with outside sales, production, and customer service is essential to achieve growth and satisfaction.

Qualifications

• Strong communication skills in customer-facing roles.
• Attention to detail in order processing and records.
• Customer-focused mindset with problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Interacts with customers via phone, email, online chat, or in person to provide support and information on products or services.
• Help support e-commerce day to day sales operations.
• Work directly with the Outside sales team to ensure orders are shipped in a timely manner.
• Collects and enters orders for new or additional products or services.
• Work directly with production to ensure parts are manufactured correctly and prioritize assembly items.
• Fields customer questions and complaints; forwards complex issues to the appropriate specialist.
• Ensures that actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Work with both internal and external customers to gain knowledge of product workings.
• Performs other related duties as assigned.

Skills

Communication

Attention to detail

Customer focus

Multitasking

Job description

Bestway Ag is looking for our next Inside Sales person!

The Inside Sales person is responsible for developing and maintaining customer relationships, generating sales opportunities, and supporting customers through the sales process. This position serves as a primary point of contact for customers by responding to inquiries, preparing quotations, processing orders, and providing product information. The Inside Salesman works closely with outside sales representatives, production, customer service, and other departments to ensure customer satisfaction and achieve sales growth objectives. Success in this role requires strong communication skills, attention to detail, customer focus, and the ability to effectively manage multiple priorities in a fast-paced environment.

A Few Duties and Responsibilities include but are not limited to:

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Help support e-commerce day to day sales operations.
• Work directly with the Outside sales team to ensure orders are shipped in a timely manner.
• Collects and enters orders for new or additional products or services.
• Work directly with production to ensure parts are manufactured correctly and prioritize assembly items.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Work with both internal and external customers to gain knowledge of the inner workings of both diaphragm and plunger pumps.
• Performs other related duties as assigned.

Bestway Ag is a leading champion in the Ag Industry. This job offers competitive wages along with a great benefit package.