Inside Sales Specialist – Industrial Pumps & Customer Growth

VALLEY INDUSTRIES, LLP; Hopkinsville (KY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive wages

Great benefits package

Job summary

Bestway Ag is seeking an Inside Sales professional to develop and maintain customer relationships, generate sales opportunities, and support customers through the sales process.

The role serves as a primary point of contact, handling inquiries, preparing quotations, processing orders, and providing product information. Collaboration with outside sales, production, and customer service is essential to achieve growth and satisfaction.

Qualifications

• Strong communication skills in customer-facing roles.
• Attention to detail in order processing and records.
• Customer-focused mindset with problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Interacts with customers via phone, email, online chat, or in person to provide support and information on products or services.
• Help support e-commerce day to day sales operations.
• Work directly with the Outside sales team to ensure orders are shipped in a timely manner.
• Collects and enters orders for new or additional products or services.
• Work directly with production to ensure parts are manufactured correctly and prioritize assembly items.
• Fields customer questions and complaints; forwards complex issues to the appropriate specialist.
• Ensures that actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Work with both internal and external customers to gain knowledge of product workings.
• Performs other related duties as assigned.

Skills

Communication

Attention to detail

Customer focus

Multitasking

Job description

Bestway Ag is seeking an Inside Sales professional to develop and maintain customer relationships, generate sales opportunities, and support customers through the sales process.

The role serves as a primary point of contact, handling inquiries, preparing quotations, processing orders, and providing product information. Collaboration with outside sales, production, and customer service is essential to achieve growth and satisfaction.