Inside Sales

Irr Supply Centers, Inc.; City of Rochester (NY); On-site; USD 31,684 - 35,817; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

A wholesale distributor is seeking an Inside Sales Representative to excel in customer service at their Rochester location. Responsibilities include supporting counter sales, managing customer accounts, and assisting outside sales. Ideal candidates will possess prior sales experience, excellent communication skills, and a team-oriented mindset. This full-time position offers hourly pay between $23.00 and $26.00, alongside benefits including health insurance and 401(k) matching.

Qualifications

• Prior inside sales or customer service experience preferred.
• Strong attention to detail and excellent communication abilities.
• Ability to learn industry-specific software effectively.

Responsibilities

• Provide counter sales support and exceptional customer service.
• Manage house accounts including bidding and setup.
• Support outside sales with order entries and quotes.
• Build and maintain relationships with assigned customers.

Skills

Customer service

Communication skills

Organizational skills

Product knowledge

Software utilization

Job description

About Irr Supply Centers

At Irr Supply Centers, we’re proud to be a long-standing wholesale distributor of plumbing, HVAC, refrigeration, electrical, and related products. Since 1864, we’ve been committed to supporting contractors, commercial organizations, and municipalities throughout Western and Central New York and Northern Pennsylvania. With dozens of locations in the region, we focus on being a true one-stop partner for our customers. Our motto, “Service Starts Here,” reflects the way we work every day—delivering exceptional service, building strong relationships, and providing the products and expertise our customers rely on to succeed.

Position Details

Hours: Monday - Friday 7:30AM - 4:30PM, Alternating Saturday's 8AM - 12PM

Location: 1800 E. Main St. Rochester, NY 14609

Pay: $23.00 - $26.00 per hour

Job Type: Full-time

Position Overview

The Inside Sales Representative plays a key role in delivering outstanding service to customers at the counter, supporting outside sales, and managing assigned accounts. This role requires strong communication, organizational skills, and the ability to learn product knowledge and software tools used within the industry.

Responsibilities

Primary Responsibilities

• Provide counter sales support and exceptional customer service.
• Manage house accounts, including job bidding and new account setup.
• Support outside sales representatives with order entry, quoting, and job bidding.
• Maintain and grow assigned customer accounts through proactive relationship building.

Secondary Responsibilities

• Provide inventory feedback to Operations and Branch Management.
• Assist in training counter personnel, especially on product knowledge.
• Participate in planning and execution of training events and counter days.
• Perform additional duties as assigned to support branch operations.

Qualifications

• Prior inside sales, counter sales, or customer service experience preferred.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication abilities.
• Ability to learn and utilize industry software.
• Team-oriented with a commitment to excellent service.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance