Assistant Manager - Operations Focus

Irr Supply Centers, Inc.; New York (NY); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

Irr Supply Centers, Inc. in New York is seeking an Assistant Manager – Operations Focus to support daily warehouse operations and enhance customer service. The ideal candidate has supervisory experience and strong leadership skills combined with a commitment to developing team members.

This position offers competitive pay, a supportive environment, and numerous opportunities for personal and professional growth.

Qualifications

• Previous supervisory or management experience required.
• Strong leadership, organizational, and interpersonal skills.
• Excellent customer service and communication abilities.
• Strong numerical aptitude and attention to detail.
• Computer proficiency and ability to learn company systems.
• Industry experience in HVAC, plumbing, refrigeration, electrical, or distribution preferred.

Responsibilities

• Supervise and support warehouse personnel and operations.
• Build strong customer relationships through communication.
• Work with purchasing to maintain inventory levels.
• Coordinate warranty claims and process efficiently.
• Complete required administrative tasks and reporting.

Skills

Leadership skills

Customer service abilities

Organizational skills

Interpersonal skills

Numerical aptitude

Job description

About us

Irr Supply Centers, Inc. is a leading distributor of heating, cooling, plumbing, refrigeration, and electrical products serving customers throughout Upstate New York and Northern Pennsylvania. As an employee‑owned company, we take pride in delivering exceptional customer service while creating opportunities for our employees to grow and succeed. Our continued success is driven by teamwork, accountability, and a commitment to operational excellence.

Position

Assistant Manager – Operations Focus

Schedule: Monday‑Friday, 7:30AM‑4:30PM, with alternating Saturdays 8:00AM‑12:00PM

Pay Range: $21–$23 per hour

Position Summary

The Assistant Manager – Operations Focus supports the daily operations of the branch, ensuring efficient warehouse processes, inventory management, customer service, and team performance. This role works closely with branch leadership to maintain high service standards, support employees, and help achieve operational goals.

Key Responsibilities

Operations & Team Leadership

• Supervise and support warehouse personnel and daily warehouse operations.
• Assist in coordinating workflow, productivity, and operational efficiency.
• Promote a safe, organized, and positive work environment.
• Help train, coach, and develop team members.

Customer Service

• Build and maintain strong customer relationships through proactive communication and support.
• Provide timely and accurate solutions regarding quotations, invoices, returns, product inquiries, and counter sales.
• Deliver exceptional customer service with a positive and professional attitude.

Inventory & Purchasing

• Work closely with the purchasing department to maintain appropriate inventory levels.
• Monitor inventory needs and communicate requirements to meet customer expectations.
• Assist with inventory control and branch stock management.

Warranty Administration

• Coordinate branch efforts to process warranty claims and product defects accurately and efficiently.
• Ensure claims are submitted and resolved in a timely manner.

Administrative Support

• Complete required administrative tasks and reporting.
• Utilize computer systems to support branch operations, inventory management, and customer service activities.

Qualifications

• Previous supervisory or management experience required.
• Strong leadership, organizational, and interpersonal skills.
• Excellent customer service and communication abilities.
• Strong numerical aptitude and attention to detail.
• Computer proficiency and ability to learn company systems.
• Ability to effectively communicate with employees, customers, and vendors at all levels.
• Industry experience or knowledge in HVAC, plumbing, refrigeration, electrical, or distribution is preferred.

What We Offer

• Competitive pay
• Stable, growing company
• Supportive team environment
• Opportunities for professional growth and advancement

If you are a motivated leader who enjoys balancing operations, customer service, and team development, we encourage you to apply.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance