Inside Sales Representative

G.W. Berkheimer Co., Inc.; Lombard (IL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

FSA/HSA

Job summary

Theuniversityunion is hiring an Inside Sales Representative in Lombard, IL to assist walk-in and phone customers with orders and returns while building relationships and delivering exceptional service.

This full-time, non-exempt role requires HVAC product knowledge, data entry skills, and coordination with warehouse staff to ensure accurate order fulfillment and timely payments.

Qualifications

• Minimum of 2 years sales or customer service experience.
• Ability to learn HVAC products and terminology.
• Basic data entry skills and computer proficiency.
• Completion of HARDI Counter Specialist Certification Level 1 & 2 or equivalent.

Responsibilities

• Serve counter and phone customers with speed, efficiency, courtesy, and professionalism.
• Communicate basic product and technology information to customers.
• Process purchase orders, credit memos, warranty returns and other paperwork on a timely basis.
• Assist customers to locate will call orders.
• Maintain stocked display area and coordinate with warehouse.
• Stay informed on sales promotions and programs.

Skills

Customer service

Sales

HVAC

Data entry

Communication

Education

HARDI Counter Specialist Certification Level 1 & 2

Job description

• Location 1155 North DuPage Avenue,Lombard, IL, 60148,United States
• Base Pay $16.00 - $24.00 / Hour
• Job Category Customer Service, Sales, HVAC
• Industry Wholesale, Distribution, Customer Service
• Employee Type FT Non-Exempt

Contact information

Description

Position Summary: The Inside Sales Representative will assist walk-in and phone customers with their orders and returns while building relationships and providing excellent customer service.

Essential Job Duties and Responsibilities:

• Serve counter and phone customers with speed, efficiency, courtesy, and professionalism.
• Communicate basic product and technology information to customers.
• Communicate with warehouse personnel as needed for order pick up and accept payments.
• Communicate with warehouse personnel to ensure the display area is stocked and well maintained.
• Process purchase orders, credit memos, warranty returns and other paperwork on a timely basis.
• Assist customers to locate will call orders.
• Perform AHIR and model number lookups.
• Keep customers current on sales promotions and programs.
• Attend and participate in all scheduled events, including sales meetings, training classes and other business-related gatherings.
• Build positive relationships with customers by providing professional assistance to improve customer’s profit.
• Enhance Berkheimer relationships and image with vendors and current and prospective customers.

Requirements

Minimum Qualifications:

Candidate must possess excellent sales and customer service skills. Excellent communication skills. Ability to work as part of a team and learn the products, terminology, and general use of HVAC equipment. Data entry skills required. Basic knowledge of product lines and sufficient knowledge of the computer system to process basic customer transactions. Minimum of 2 years sales or customer service experience or prior industry/field experience or education. Internal candidates should be able to reach this level with 6 months to 1 year of GWB experience. Completion of the HARDI Counter Specialist Certification Level 1 & 2 or equivalent.

Physical Demands:

• Will be required to stand for moderate periods of time. Prolonged period of sitting at a desk and working on a computer Ability to build and maintain relationships with clients Consistently follows procedures and adheres to standards Must be able to understand and interpret a variety of instructions furnished in written and oral form and follow directions. Must be able to communicate effectively orally and in writing Ability to understand product codes and terminology Calculate and count Analyze facts and determine next course of action

Working Conditions: Must work as part of a team in an open office area with noise and distractions. May go into the warehouse which may be hot or cold depending on the outdoor temperature.

Featured Benefits:

Medical Insurance

Vision Insurance

Flexible Spending Account/Health Savings Account