Assistant Manager - Operations Focus

Irr Supply Centers, Inc.; City of Rochester (NY); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Job summary

A retail distribution company is seeking an Assistant Branch Manager in Rochester, NY. This full-time position involves overseeing daily operations, supporting warehouse activities, and ensuring excellent customer service. Candidates should have management experience, strong computer skills, and a customer-oriented mindset. The role offers competitive pay and a range of employee benefits, emphasizing growth and a supportive working environment.

Qualifications

• Previous experience in a management or operations support role.
• Comfortable with inventory software and business systems.
• Excellent communication and customer service skills.

Responsibilities

• Supervise warehouse personnel and daily operations.
• Assist customers at the parts counter.
• Maintain accurate records and generate reports.
• Oversee warranty claims and product returns.
• Communicate with purchasing to manage inventory.

Skills

Management experience

Strong computer skills

Customer service abilities

Organizational skills

Team-oriented mindset

Tools

Inventory software

Spreadsheets

Reporting tools

Job description

About Irr Supply Centers:

At Irr Supply Centers, we’re proud to be a long-standing wholesale distributor of plumbing, HVAC, refrigeration, electrical, and related products. Since 1864, we’ve been committed to supporting contractors, commercial organizations, and municipalities throughout Western and Central New York and Northern Pennsylvania. With dozens of locations in the region, we focus on being a true one-stop partner for our customers. Our motto, “Service Starts Here,” reflects the way we work every day—delivering exceptional service, building strong relationships, and providing the products and expertise our customers rely on to succeed.

Assistant Branch Manager – Operations Focus

Hours: Monday - Friday 7:30AM - 4:30PM, Alternating Saturday's 8AM - 12PM

Location: 1800 E. Main St. Rochester, NY 14609

Pay: $21.00 - $23.00 per hour

Position Overview:

We are seeking a dependable and detail-oriented Assistant Branch Manager to help oversee day-to-day operations and support overall branch performance. This position works closely with the Branch Manager and plays a key role in supervising warehouse activity, supporting counter operations, managing inventory, and ensuring excellent customer service.

The ideal candidate will be highly organized, proficient with computers and business systems, and comfortable stepping into both administrative and hands‑on operational roles as needed.

Key Responsibilities:

• Supervise and support warehouse personnel and daily operations to ensure accuracy, efficiency, and safety.
• Assist customers at the parts counter by providing product knowledge, processing orders, and resolving issues.
• Maintain accurate records, generate reports, and complete required administrative tasks.
• Oversee warranty claims and defective product returns, ensuring timely and proper handling.
• Communicate with the purchasing department to manage inventory levels and product availability.
• Prepare and process quotes, invoices, returns, and other customer service documentation.
• Develop and maintain positive relationships with customers through proactive, solution-focused communication.
• Act as a support leader within the branch, stepping in for the Branch Manager when needed.

Qualifications:

• Previous experience in a management or operations support role, ideally in distribution, warehousing, or a related field.
• Strong computer skills, including comfort with inventory software, spreadsheets, and reporting tools.
• Excellent organizational, communication, and customer service abilities.
• Team-oriented mindset with the flexibility to handle a variety of responsibilities.
• Industry knowledge in HVAC, plumbing, electrical, or related areas is a strong advantage.

Why work with us:

• Employee-owned company with a strong commitment to team success.
• Competitive compensation and benefits package.
• Opportunities for growth and advancement within the organization.
• A collaborative and supportive work environment.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person