Inside Product Support & Sales Specialist – Growth

Komatsu Mining Corp.; SOUTH PLAINFIELD (NJ); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Day 1 Medical, Dental, Vision, Life &s

Disability Benefits

Employee discounts

Career development opportunities

Excellent job security

Job summary

Komatsu is seeking an Inside Product Support Sales Specialist (IPSSR) to drive revenue growth and customer satisfaction for the Product Support Department. You will collaborate with the team to create quotes and estimates for service work and maintenance agreements, while communicating daily with customers and internal stakeholders.

This onsite role emphasizes generating quotes, program-related initiatives, and maintaining alignment with product support workflows to maximize customer value and

Qualifications

• Excellent communication and customer service skills.
• Strong organizational and follow-up skills.
• Self-motivation and ability to work independently.
• Proficiency with MS Office and general computer skills.

Responsibilities

• Generate written service quotes and communicate the scope of work to customers and service managers.
• Drive incremental improvements to Product Support sales through customer agreements and programs.
• Maintain product population and Product Support Department opportunities.
• Analyze win and loss sales on a monthly basis.
• Track agreement and program compliance and schedule services as required.

Skills

Excellent communication

Customer service

Organizational skills

Self-motivation

Education

Technical Certification or College Degree

Tools

MS Office

Job description

Komatsu is seeking an Inside Product Support Sales Specialist (IPSSR) to drive revenue growth and customer satisfaction for the Product Support Department. You will collaborate with the team to create quotes and estimates for service work and maintenance agreements, while communicating daily with customers and internal stakeholders.

This onsite role emphasizes generating quotes, program-related initiatives, and maintaining alignment with product support workflows to maximize customer value and