Field Product Support & Sales Advisor

Coastal Construction Equipment LLC; Fort Lauderdale (FL); On-site; USD 55,000 - 70,000; Full time

Job summary

Coastal CAT is seeking a Product Support Specialist to act as a key customer-facing representative, delivering timely parts and service guidance across the territory. The role blends customer service, technical inspection, and sales support, with field work and collaboration with PSSR and ISR teams to drive satisfaction and growth.

The ideal candidate will communicate effectively, document interactions meticulously, and develop proficiency with Caterpillar systems and related tools.

Qualifications

• Ability to communicate effectively with customers, coworkers, vendors, and managers.
• Demonstrated proficiency in delivering customer service excellence and representing Coastal CAT professionally.
• Ability to develop functional proficiency with proprietary software and technical tools (e.g., Caterpillar systems).
• Ability to communicate effectively through electronic systems (Office Suite, Gmail, DBS, etc.).
• Strong organizational skills with the ability to document customer interactions and manage territory information.
• Technical aptitude for learning equipment components, wear parts, and undercarriage systems.

Responsibilities

• Establish and maintain strong customer relationships.
• Assist customers with maintenance management and the sale of parts and services (excluding machines).
• Support PSSRs and ISRs with inspections of buckets, blades, cutting edges, bits, wear surfaces, tips, and undercarriage components.
• Research availability of new products and serve as a technical information resource.
• Develop and present sales quotes for bucket repairs, undercarriage parts and service, and conversions for Caterpillar and non Caterpillar equipment.
• Document customer contacts and maintain Territory Management Strategy.
• Maintain adequate product knowledge of equipment and allied products.
• Research equipment, parts, and allied products to meet specialized customer requirements.
• Respond to customer inquiries regarding equipment and allied products.
• Support sales staff with demonstrations and sales agreements as needed.

Skills

Customer service

Effective communication

Technical aptitude

Proprietary software

Documentation & organization

Bilingual English/Spanish

Education

High school diploma

Technical training/certifications

Tools

Caterpillar systems

Office Suite

Gmail

DBS

Job description

Coastal CAT is seeking a Product Support Specialist to act as a key customer-facing representative, delivering timely parts and service guidance across the territory. The role blends customer service, technical inspection, and sales support, with field work and collaboration with PSSR and ISR teams to drive satisfaction and growth.

The ideal candidate will communicate effectively, document interactions meticulously, and develop proficiency with Caterpillar systems and related tools.