Inside Product Support & Growth Specialist

Komatsu Mining Corp.; Hatfield Township (PA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Day 1 Benefits (Medical, Dental,Vision

Employee discounts

Job summary

Komatsu Mining Corp. is seeking an Inside Product Support Sales Specialist (IPSSR) in Hatfield, PA. You will work with the Product Support Department to create quotes for service work and maintenance agreements, and communicate with customers daily to ensure high satisfaction.

Ideal candidates have technical understanding, strong MS Office skills, and the ability to manage stakeholders. This onsite role offers competitive pay and benefits to support a safe, productive customer experience.

Qualifications

• Technical certification or college degree preferred but not required.
• Basic understanding of simple machines.
• Computer proficiency, including MS Office.
• Excellent communication and customer service skills.
• Strong organizational and follow up skills.
• Self-motivation.

Responsibilities

• Generate written service quotes and communicate the scope of work to customers and service managers.
• Drive incremental improvement to Product Support sales through customer agreements and programs.
• Maintain product population and opportunities in Product Support Department.
• Analyze win and loss sales on a monthly basis.
• Track agreement and program compliance and schedule services within the agreements.

Skills

MS Office

Communication

Organization

Self-motivation

Customer service

Education

Technical Certification or College Degree

Job description

Komatsu Mining Corp. is seeking an Inside Product Support Sales Specialist (IPSSR) in Hatfield, PA. You will work with the Product Support Department to create quotes for service work and maintenance agreements, and communicate with customers daily to ensure high satisfaction.

Ideal candidates have technical understanding, strong MS Office skills, and the ability to manage stakeholders. This onsite role offers competitive pay and benefits to support a safe, productive customer experience.