Inside Parts Sales: Customer-Focused Parts Advisor

Ziegler Caterpillar; Rochester (MN); Sur place; USD 29 000 - 34 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

PTO 15 days first year

9 paid holidays

401(k) with company match

HSA

Short/Long Disability

Parental Leave

Fitness membership discount

Education Assistance

Résumé du poste

Ziegler Cat is seeking an Inside Parts Sales Person for our Minnesota location. This full-time role focuses on providing excellent customer service, helping customers select the right parts, and processing orders and quotes.

Responsibilities include locating parts, verifying availability, arranging shipping, handling backorders, and supporting team sales across departments. The pay range is $20.96 to $25.12 per hour with comprehensive benefits and PTO.

Qualifications

• High school diploma or GED required; 2-year degree preferred.
• 2+ years in diesel engine, construction, agriculture equipment, or automotive parts/service.
• Basic computer skills and Microsoft Outlook for email.

Responsabilités

• Provides superior customer service face-to-face or over the telephone to customers.
• Helps customers determine correct parts needed, verify availability, and make recommendations.
• Determines the correct parts and their availability, and completes parts orders.
• Determines the supplying facility and mode of transportation for parts shipment.
• Enters proper shipping information into the parts ordering system to process the order and generate an invoice.
• Processes backorders, returns, and exchanges.
• Assists their team with group and team sales, providing a link and collaboration between different departments during the sales process.
• Communicates with customers for sales, follow-ups, and addressing potential issues.
• Works in a cooperative manner with team and superiors.
• Prepares quotes for service work, as well as engines, machines, and parts.
• Assists customers with basic issues or concerns by taking action, providing alternatives, or escalating the issue to the more experienced team member.
• Maintains a safe and productive workplace, keeping in mind the specific environmental standards of the department.

Connaissances

Customer service

Teamwork

Learning orientation

Efficiency

Sociability

Formation

High School Diploma or GED

Two-year college degree preferred

Outils

Microsoft Outlook

Computer basics

Description du poste

Ziegler Cat is seeking an Inside Parts Sales Person for our Minnesota location. This full-time role focuses on providing excellent customer service, helping customers select the right parts, and processing orders and quotes.

Responsibilities include locating parts, verifying availability, arranging shipping, handling backorders, and supporting team sales across departments. The pay range is $20.96 to $25.12 per hour with comprehensive benefits and PTO.