Inside Parts Sales Specialist

Ziegler Caterpillar; Shakopee (MN); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health, Dental, Vision and Life

PTO 15 days first year

9 paid holidays

401(k) with match

HSA contribution

Disability Insurance

Paid Parental Leave

Fitness discount

Education Assistance

Job summary

Ziegler Cat is seeking a full-time Inside Parts Sales Person to support customers with expert parts guidance and efficient order processing at our Minnesota location. You will help customers select parts, check availability, and coordinate shipping to ensure timely delivery.

Key duties include handling quotes, processing orders, and collaborating with multiple departments to resolve issues. A strong service mindset and teamwork are essential for success in this role.

Qualifications

• High School Diploma or GED required; 2-year degree preferred.
• 2+ years in diesel engine, construction or agriculture equipment, or automotive parts or service.
• Up to 4 years of experience preferred.
• Positive attitude and desire to work as a team player.
• Basic computer skills (navigation, searching) and Microsoft Outlook (email).
• Basic telephone experience.
• Basic customer service skills.

Responsibilities

• Provide superior customer service face-to-face or over the telephone.
• Help customers determine correct parts, verify availability, and make recommendations.
• Determine correct parts and availability, and complete orders.
• Determine supplying facility and transportation for parts shipment.
• Enter shipping info to processing system and generate invoices.
• Process backorders, returns and exchanges.
• Assist team with group and team sales and coordinate between departments.
• Communicate with customers for sales, follow-ups, and issue resolution.
• Collaborate with team and supervisors as needed.
• Prepare quotes for service work and customers.
• Assist customers with issues by taking action, offering alternatives, or escalating.
• Maintain a safe, productive workplace in line with environmental standards.

Skills

Customer service

Teamwork

Communication

Organizational skills

Basic computer skills

Education

High School Diploma or GED

Associate degree preferred

Tools

Microsoft Outlook

Job description

Ziegler Cat is seeking a full-time Inside Parts Sales Person to support customers with expert parts guidance and efficient order processing at our Minnesota location. You will help customers select parts, check availability, and coordinate shipping to ensure timely delivery.

Key duties include handling quotes, processing orders, and collaborating with multiple departments to resolve issues. A strong service mindset and teamwork are essential for success in this role.