Inside Parts Counter Sales — Diesel & Equipment Expert

Ziegler Caterpillar; Saint Cloud (MN); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

PTO 15 days

Paid holidays

401(k) match

HSA

Disability insurance

Parental leave

Education assistance

Job summary

Ziegler Cat in Saint Cloud, MN is hiring a full-time Counter (Inside) Parts Sales Person to serve customers. This role requires strong organization, teamwork, and excellent customer service, with hours Monday–Friday 3:30pm to 12 Midnight and an additional $2/hour shift differential.

You will help customers choose the right parts, verify availability, process orders, prepare quotes, and coordinate shipping. The employer offers a $2,000 signing bonus and a comprehensive benefits package including

Qualifications

• High School Diploma or GED; 2-year degree preferred.
• 2+ years in diesel engine, construction or agriculture equipment, or automotive parts or service.
• Up to 4 years of experience preferred.
• Positive attitude and desire to work as a team player.
• Basic computer skills (navigation, searching) and Microsoft Outlook (email).
• Basic customer service skills.

Responsibilities

• Provides superior customer service face-to-face or over the telephone to customers.
• Helps customers determine correct parts needed, verify availability, and make recommendations.
• Determines the correct parts and their availability, and completes parts orders.
• Determines the supplying facility and mode of transportation for parts shipment.
• Enters proper shipping information into the parts ordering system to process the order and generate an invoice.
• Processes backorders, returns, and exchanges.
• Assists their team with group and team sales, linking departments during the sales process.
• Communicates with customers for sales, follow-ups, and addressing potential issues.
• Works in a cooperative manner with team and superiors.
• Prepares quotes for service work, as well as engines, machines, and parts.
• Assists customers with basic issues or concerns by taking action or escalating as needed.
• Maintains a safe and productive workplace per department standards.

Skills

Customer service

Teamwork

Communication skills

Microsoft Outlook

Basic computer skills

Education

High School Diploma or GED

2-year degree preferred

Job description

Ziegler Cat in Saint Cloud, MN is hiring a full-time Counter (Inside) Parts Sales Person to serve customers. This role requires strong organization, teamwork, and excellent customer service, with hours Monday–Friday 3:30pm to 12 Midnight and an additional $2/hour shift differential.

You will help customers choose the right parts, verify availability, process orders, prepare quotes, and coordinate shipping. The employer offers a $2,000 signing bonus and a comprehensive benefits package including