Inside Operations Supervisor — Flexible Dispatch & Service

United Parcel Service, Inc.; Provo (UT); On-site; USD 52,000 - 76,000; Full time

Job summary

United Parcel Service, Inc. in Provo, UT is seeking a supervisor who will coordinate daily package dispatch and oversee operational procedures to maintain service levels.

The role focuses on analyzing dispatch results, coordinating the operation, and providing frontline customer service support, with responsibilities including on-call pickups and addressing issues to ensure smooth execution.

Qualifications

• Analyze and plan center dispatch to maximize service performance.
• Coordinate needs and efforts of the operation to ensure customer satisfaction.
• Provide customer service support and facilitate smooth execution of procedures.

Responsibilities

• Analyze and plan the center's daily package dispatch.
• Handle operational service issues (on-call pickups, heavy accounts, unforeseen events).
• Coordinate internal and external customer satisfaction efforts.
• Facilitate the smooth execution of operational procedures and system management.

Skills

Dispatch analysis

Operations management

Customer service

Team coordination

Job description

United Parcel Service, Inc. in Provo, UT is seeking a supervisor who will coordinate daily package dispatch and oversee operational procedures to maintain service levels.

The role focuses on analyzing dispatch results, coordinating the operation, and providing frontline customer service support, with responsibilities including on-call pickups and addressing issues to ensure smooth execution.