Flexible Scheduling Operations Supervisor

UPS; Bismarck (ND); On-site; USD 55,000 - 75,000; Full time

Job summary

UPS is seeking a Supervisor to manage daily package dispatch and operational procedures at our facility. This permanent, on-site role focuses on optimizing routes, coordinating staff efforts, and ensuring service quality for customers.

The position emphasizes planning, problem-solving, and proactive communication to handle on-call pickups, high-priority accounts, and unexpected events while maintaining high levels of customer satisfaction.

Responsibilities

• Analyze and plan center's daily package dispatch to maximize service performance.
• Coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction.
• Provide customer service support (e.g., answering messages, concerns, call tags, follow-ups).

Job description

UPS is seeking a Supervisor to manage daily package dispatch and operational procedures at our facility. This permanent, on-site role focuses on optimizing routes, coordinating staff efforts, and ensuring service quality for customers.

The position emphasizes planning, problem-solving, and proactive communication to handle on-call pickups, high-priority accounts, and unexpected events while maintaining high levels of customer satisfaction.