Inside Counter Sales

Viking Inc; Lincolnville (ME); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Paid Time Off

Company Paid Health Insurance

Dental Insurance

Group Life and Accidental Death & Dism

Short Term Disability Insurance

401K plan with company match

Discretionary Bonuses

Health Savings Account

Employee Discounts

Job summary

Viking Inc in Lincolnville, ME is seeking a customer-focused retail professional to build strong relationships with existing and potential customers and drive sales while managing day-to-day store activities.

You will follow up on quotes, process orders, assist with deliveries, and ensure accurate billing. The role requires good English, basic math, and proficiency with Microsoft Office; it offers full-time hours and a strong benefits package.

Qualifications

• Ability to read, write, and speak in English.
• Able to complete basic math and measurement skills.
• Detail oriented and customer-focused.
• Ability to work independently and as part of a team.

Responsibilities

• Follow up on quotes and outstanding orders.
• Develop, lead and expand existing accounts.
• Provide high level customer service to ensure satisfaction.
• Respond to customer questions efficiently and courteously.
• Process orders in person or on the phone.
• Coordinate with dispatcher to ensure timely deliveries.
• Discuss features and benefits of products and services.
• Upsell additional products and supplies for each job.
• Answer calls and emails to assist customers promptly.
• Accept payments and apply to the correct account.
• Reorder products to keep shelves stocked.

Skills

English proficiency

Basic math

Detail oriented

Independent work

Team collaboration

Tools

Microsoft Office

Job description

Salary Range: $48,000.00 To $58,000.00 Annually

IMMEDIATE SUPERVISOR: Store Manager

BASIC FUNCTION: responsible for representing the company in developing excellent customer relationships with all existing and potential customers through informative, efficient and friendly service.

RESPONSIBILITIES (other duties may be assigned as needed):

• Follow up on quotes, outstanding orders, etc
• Develop, lead and expand existing accounts
• Provide a high level of customer service to ensure clients complete satisfaction
• Develop relationships with customers responding to their questions efficiently and courteously
• Process orders in person or on phone
• Efficient communication with dispatcher coordinating delivery requests to ensure efficiency and customer satisfaction
• Discussing features and benefits of products and services
• Determining customers’ needs and recommending appropriate products and solutions, up-selling additional products and supplies for each job
• Answering incoming phone calls and emails to assist customers in a timely manner
• Accepting payment and applying it to the appropriate customer account
• Reordering products to keep the store and warehouse shelves well stocked

SKILLS, KNOWLEDGE &ABILITIES:

• Ability to read, write, and speak in English
• Able to complete basic math and measurement skills
• Proficient with Microsoft Office products
• Building material knowledge and or experience, preferred
• Detail oriented
• To be self-motivated and have a strong work ethic
• Ability to work independently and within a team setting
• Communication (verbal communication, persuasive impact, listening, written communication)

PHYSICAL DEMANDS:

• Ability to lift, carry, and otherwise transport work-related materials that frequently weigh up to 25 lbs. and that may occasionally weigh in excess of 25 lbs
• Ability to stand and sit, climb or balance, and stoop, kneel, crouch, or crawl.
• Manual dexterity.
• Ability to talk and hear.

Full Time Benefits:

• Paid Time Off
• Company Paid Health Insurance
• Dental Insurance
• Group Life and Accidental Death & Dismemberment Insurance
• Short Term Disability Insurance
• 401K plan with company match
• Discretionary Bonuses
• Health Savings Account
• Employee Discounts

Pay is based on Total Compensation

Monday - Friday 8:00 AM - 5:00 PM
Rotational Saturdays 7:00 AM-12:00 PM
This is not a remote position
45+ hrs/week