Inside Sales Representative

Flow-Control-Group; Souderton (Montgomery County); On-site; USD 42,000 - 54,000; Full time

Job summary

Flow-Control-Group is seeking a full-time Inside Sales/Customer Support role to build positive relationships with customers by phone and email. You will quote prices, take orders, process via our entry system, and coordinate with suppliers to fulfill standard and specialty items.

Daily duties include expediting and tracking deliveries, resolving order issues, and supporting the sales team with leads and product inquiries. Some trainings at vendor sites with travel may be required.

Qualifications

• High School Diploma is required or equivalent.
• Experience in customer service or order-centric roles is preferred.

Responsibilities

• Maintain and cultivate positive customer relationships and be comfortable communicating via phone and email.
• Provide price and availability on any standard or specialty items directly to customers.
• Take and solicit orders from customers over the phone and via e-mail.
• Process orders, via order entry system, from our stock or directly source from suppliers.
• Expedite orders and maintain contact with customers and suppliers.
• Follow up on orders to assure critical deliveries.
• Resolve any order problems related to delivery or paperwork issues directly with customer and suppliers.
• Handle all inquiries/contacts in a professional manner.
• Work in concert with our outside sales team; funnel leads/opportunities to the sales team.
• Resolve product issues or determine product needs over the phone or via e-mail.
• Assist with Shipping and Receiving of Products as they come in.
• Periodically you will be asked to attend essential trainings at our vendor locations that may involve overnight travel. All travel expenses will be reimbursed and paid for by the company.

Skills

Customer service

Phone & email communication

Order processing

Problem resolution

Education

High School Diploma

Job description

Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain and cultivate positive customer relationships and be comfortable communicating via phone and email


• Provide price and availability on any standard or specialty items directly to customers


• Take and solicit orders from customers over the phone and via e-mail


• Process orders, via order entry system, from our stock or directly source from suppliers


• Expedite orders and maintain contact with customers and suppliers.


• Follow up on orders to assure critical deliveries.


• Resolve any order problems related to delivery or paperwork issues directly with customer and suppliers.


• Handle all inquiries/contacts in a professional manner.


• Work in concert with our outside sales team; funnel leads/opportunities to the sales team


• Resolve product issues or determine product needs over the phone or via e-mail


• Assist with Shipping and Receiving of Products as they come in


• Periodically you will be asked to attend essential trainings at our vendor locations that may involve overnight travel. All travel expenses will be reimbursed and paid for by the company.

Competencies:

• Ability to address concerns and communicate clearly and efficiently


• Convey a positive, customer-friendly disposition


• Comfortability communicating with customers and coworkers on the phone


• Handle and resolve challenging problems


• Strong organizational, communication, attention to detail and time management skills


• Establish priorities, work independently, and proceed with objectives with minimal supervision


• Strong customer-service focus with a passion to exceed customer expectations


• High energy, drive and sense of responsibility

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as desktop/laptop computers, photocopiers, and smartphones. You will be provided with multiple screens, headsets, and everything needed to perform your duties.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift up to 15 lbs., open filing cabinets and bend, stand, sit, as necessary.

Position Type/Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday 8:30 AM – 5:00 PM. A 30 min lunch break is included during that period. Our company receives

Required Education and Experience:

• High School Diploma


• Strong mechanical aptitude a plus